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person:"Ahlert, Martin"
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Beschwerdemanagement
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Complaint management
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Ahlert, Martin
Mattila, Anna S.
24
Stauss, Bernd
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Gelbrich, Katja
20
Roschk, Holger
19
Grégoire, Yany
16
Homburg, Christian
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Fürst, Andreas
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Seidel, Wolfgang
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Zaugg, Alexandra Daniela
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Jang, Soocheong
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Van Vaerenbergh, Yves
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Brock, Christian
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Gruber, Thorsten
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Vázquez Casielles, Rodolfo
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Guchait, Priyanko
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MacQuilken, Lisa
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McColl-Kennedy, Janet R.
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Ro, Heejung
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Robertson, Nichola
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Svensson, Göran
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Tsarenko, Yelena
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Edvardsson, Bo
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Tronvoll, Bård
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Balaji, M. S.
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Cai, Ruiying
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Svari, Sander
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Tripp, Thomas M.
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Walsh, Gianfranco
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Wan, Lisa C.
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Weber, Karin
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Die Betriebswirtschaft : DBW
1
Handbuch Franchising und Cooperation : das Management kooperativer Unternehmensnetzwerke
1
Kundenmanagement
1
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ECONIS (ZBW)
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1
Kundenbindung von Noncomplainern : neue Aspekte des Beschwerdemanagement
Brock, Christian
;
Blut, Markus
;
Evanschitzky, Heiner
; …
- In:
Kundenmanagement
,
(pp. 57-76)
.
2011
Persistent link: https://www.econbiz.de/10009008212
Saved in:
2
Beschwerdemanagement im B2B-Sektor: Replikation und Erweiterung
Brock, Christian
;
Blut, Markus
;
Evanschitzky, Heiner
; …
- In:
Die Betriebswirtschaft : DBW
70
(
2010
)
1
,
pp. 27-41
Persistent link: https://www.econbiz.de/10003929430
Saved in:
3
Beschwerdemanagement in Franchisesystemen : Ziele, Herausforderungen und Gestaltungsempfehlungen
Brock, Christian
;
Ahlert, Martin
;
Eggert, Martin
;
Hamm, …
- In:
Handbuch Franchising und Cooperation : das Management …
,
(pp. 693-711)
.
2010
Persistent link: https://www.econbiz.de/10008737683
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