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~isPartOf:"The international review of retail, distribution and consumer research"
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Beziehungsmarketing
65
Relationship marketing
65
Consumer behaviour
46
Konsumentenverhalten
46
Einzelhandel
37
Retail trade
37
Customer satisfaction
21
Kundenzufriedenheit
21
Dienstleistungsqualität
9
Food retailing
9
Lebensmitteleinzelhandel
9
Online retailing
9
Online-Handel
9
Service quality
9
Brand image
7
Distribution channel
7
Markenimage
7
Vertriebsweg
7
Brand management
6
Confidence
6
Markenführung
6
Vertrauen
6
Multichannel strategy
5
Multikanalvertrieb
5
USA
5
United States
5
retailing
5
satisfaction
5
Betriebliche Wertschöpfung
4
Customer integration
4
E-commerce
4
Electronic Commerce
4
Kundenbindungsprogramm
4
Kundenintegration
4
Lieferantenmanagement
4
Loyalty program
4
Social Web
4
Social web
4
Supplier relationship management
4
Value creation
4
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Undetermined
34
Free
1
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Article
65
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65
Aufsatz in Zeitschrift
65
Conference paper
8
Konferenzbeitrag
8
Language
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English
65
Author
All
Saarijärvi, Hannu
3
Schramm-Klein, Hanna
3
Frasquet Deltoro, Marta
2
Gil Saura, Irene
2
Godek, John
2
Karjaluoto, Heikki
2
Steinmann, Sascha
2
Wagner, Gerhard
2
Zielke, Stephan
2
Ahn, Jiseon
1
Alić, Adi
1
Bagaas, Ingrid K.
1
Bathula, Hanoku
1
Beckeman, Märit
1
Belli, Alex
1
Bellini, Silvia
1
Benhabib, Abderrezzak
1
Bertrandie, Laura
1
Bilgihan, Anil
1
Brock, James L.
1
Bromley, Rosemary D.
1
Bäckström, Kristina
1
Cardinali, Maria Grazia
1
Cardoso, Marcelo Vieira
1
Castaldo, Sandro
1
Cervera, Amparo
1
Chiagouris, Larry
1
Chu, Rongwei
1
Corraliza-Zapata, Amparo
1
Das, Gopal
1
David, Natalie
1
Dixit, Saumya
1
Dobbelstein, Thomas
1
Duffy, Rachel
1
Durkin, Mark
1
Egan-Wyer, Carys
1
Eveland, Vicki
1
Fayos-Gardó, Teresa
1
Fearne, Andrew P.
1
García-Gómez, Blanca
1
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Published in...
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The international review of retail, distribution and consumer research
Journal of business research : JBR
626
Journal of retailing and consumer services
583
Industrial marketing management : the international journal for industrial and high-tech firms
395
International journal of hospitality management
280
SpringerLink / Bücher
259
The journal of services marketing
225
The journal of business & industrial marketing
195
The service industries journal
184
Journal of the Academy of Marketing Science
165
Journal of strategic marketing
162
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of service research : JSR
117
Journal of hospitality marketing & management
115
Journal of travel and tourism marketing
115
The journal of product & brand management
111
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
Journal of service management
106
Journal of retailing
103
Gabler Edition Wissenschaft
102
The journal of brand management : an international journal
101
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
100
Marketing intelligence & planning
99
Psychology & marketing
97
European journal of marketing : EJM
95
Services marketing quarterly
90
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Cogent business & management
83
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
International journal of retail & distribution management
68
European journal of operational research : EJOR
67
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
67
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ECONIS (ZBW)
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1
Physical retailing vs. physical distancing : an empirical study of Swedish retail adaptations in the wake of Covid-19
Hultman, Jens
;
Egan-Wyer, Carys
- In:
The international review of retail, distribution and …
32
(
2022
)
2
,
pp. 201-220
Persistent link: https://www.econbiz.de/10013274215
Saved in:
2
Role of e-service quality, brand commitment and e-WOM trust on e-WOM intentions of millennials
Jain, Manu
;
Dixit, Saumya
;
Shukla, Amit
- In:
The international review of retail, distribution and …
33
(
2023
)
1
,
pp. 23-43
Persistent link: https://www.econbiz.de/10014226377
Saved in:
3
Consumer-brand relationships with ai anthropomorphic assistant : role of product usage barrier, psychological distance and trust
Jham, Vimi
;
Malhotra, Gunjan
;
Sehgal, Nidhi
- In:
The international review of retail, distribution and …
33
(
2023
)
2
,
pp. 117-133
Persistent link: https://www.econbiz.de/10014292087
Saved in:
4
Cognitive drivers of brand love and store brand loyalty : lessons for retailers in a developing country setting
Alić, Adi
;
Mujkic, Alisa
- In:
The international review of retail, distribution and …
33
(
2023
)
2
,
pp. 134-154
Persistent link: https://www.econbiz.de/10014292090
Saved in:
5
Socio-demographic, shopping self-concept, and shopping-context related moderators of customer experience
Mishra, Anubhav A.
;
Verma, Megha
- In:
The international review of retail, distribution and …
33
(
2023
)
2
,
pp. 155-177
Persistent link: https://www.econbiz.de/10014292092
Saved in:
6
Make every interaction count - assessing the role of customers’ self-construal on value co-creation at service encounters
Shamim, Amjad
;
Ahn, Jiseon
;
Khan, Imran
;
Shah, Mahmood
; …
- In:
The international review of retail, distribution and …
33
(
2023
)
2
,
pp. 178-201
Persistent link: https://www.econbiz.de/10014292095
Saved in:
7
Drivers of customer behavioral intentions and the relationship with service quality in specific industry contexts
Veloso, Cláudia Miranda
;
Sousa, Bruno
- In:
The international review of retail, distribution and …
32
(
2022
)
1
,
pp. 43-58
Persistent link: https://www.econbiz.de/10012873358
Saved in:
8
Omnichannel retailing strategy : a systematic review
Hailu, Aregu Asmare
;
Zewdie, Shimelis
- In:
The international review of retail, distribution and …
32
(
2022
)
1
,
pp. 59-79
Persistent link: https://www.econbiz.de/10012873360
Saved in:
9
Shopping app features : their impact on customer satisfaction and loyalty
Sinemus, Kathrin
;
Zielke, Stephan
;
Dobbelstein, Thomas
- In:
The international review of retail, distribution and …
32
(
2022
)
4
,
pp. 423-449
Persistent link: https://www.econbiz.de/10013411673
Saved in:
10
Omnichannel marketing : structured review, synthesis, and future directions
Nguyen, Anh T. V.
;
McClelland, Bob
;
Nguyen Hoang Thuan
; …
- In:
The international review of retail, distribution and …
32
(
2022
)
3
,
pp. 221-265
Persistent link: https://www.econbiz.de/10013274266
Saved in:
11
Exploring the impact of personality traits on perceived relationship investment, relationship quality, and loyalty in the retail industry
Menidjel, Choukri
;
Bilgihan, Anil
;
Benhabib, Abderrezzak
- In:
The international review of retail, distribution and …
31
(
2021
)
1
,
pp. 106-129
Persistent link: https://www.econbiz.de/10012425335
Saved in:
12
An omnichannel approach to retailing : demystifying and identifying the factors influencing an omnichannel experience
Hickman, Ellie
;
Kharouf, Husni
;
Sekhon, Harjit
- In:
The international review of retail, distribution and …
30
(
2020
)
3
,
pp. 266-288
Persistent link: https://www.econbiz.de/10012253877
Saved in:
13
Motives and barriers affecting consumers' co-creation in the physical store
Schüler, Miranda
;
Maier, Michelle Fee
;
Liljedal, Karina T.
- In:
The international review of retail, distribution and …
30
(
2020
)
3
,
pp. 289-310
Persistent link: https://www.econbiz.de/10012253879
Saved in:
14
Customer complaint behaviour (CCB) in the retail sector : why do customers voice their complaints on Facebook?
Mein, Xiang Ying
;
Bagaas, Ingrid K.
;
Relling, Erling K. L.
- In:
The international review of retail, distribution and …
29
(
2019
)
1
,
pp. 63-78
Persistent link: https://www.econbiz.de/10012208244
Saved in:
15
Online retail experience and customer satisfaction : the mediating role of last mile delivery
Vakulenko, Yulia
;
Shams, Poja
;
Hellström, Daniel
; …
- In:
The international review of retail, distribution and …
29
(
2019
)
3
,
pp. 306-320
Persistent link: https://www.econbiz.de/10012209282
Saved in:
16
Can the label "member" in a loyalty program context boost customer satisfaction?
Söderlund, Magnus
- In:
The international review of retail, distribution and …
29
(
2019
)
3
,
pp. 340-357
Persistent link: https://www.econbiz.de/10012209287
Saved in:
17
Effect of the use of social media in trust, loyalty and purchase intention in physical stores
Mainardes, Emerson Wagner
;
Cardoso, Marcelo Vieira
- In:
The international review of retail, distribution and …
29
(
2019
)
4
,
pp. 456-477
Persistent link: https://www.econbiz.de/10012209581
Saved in:
18
The influence of technology infusion on customers' information disclosure behaviour within the frontline service encounter
Röding, Tobias
;
Nimmermann, Frederic
;
Steinmann, Sascha
; …
- In:
The international review of retail, distribution and …
29
(
2019
)
5
,
pp. 482-503
Persistent link: https://www.econbiz.de/10012209614
Saved in:
19
Relationship intention and relationship quality as predictors of clothing retail customers' loyalty
Kuhn, Stefanie
;
Mostert, Pierre
- In:
The international review of retail, distribution and …
28
(
2018
)
2
,
pp. 206-230
Persistent link: https://www.econbiz.de/10011884121
Saved in:
20
Omni-channel retailing : propositions, examples and solutions
Yrjölä, Mika
;
Spence, Mark T.
;
Saarijärvi, Hannu
- In:
The international review of retail, distribution and …
28
(
2018
)
3
,
pp. 259-276
Persistent link: https://www.econbiz.de/10011885383
Saved in:
21
Perceived assortment and consideration of customized products
Godek, John
;
Eveland, Vicki
- In:
The international review of retail, distribution and …
28
(
2018
)
4
,
pp. 360-379
Persistent link: https://www.econbiz.de/10011962058
Saved in:
22
Customer perceived value, satisfaction, and loyalty : the role of willingness to share information
Leppäniemi, Matti
;
Karjaluoto, Heikki
;
Saarijärvi, Hannu
- In:
The international review of retail, distribution and …
27
(
2017
)
2
,
pp. 164-188
Persistent link: https://www.econbiz.de/10011704061
Saved in:
23
Disparate satisfaction scores? Consider your customer's country-of-origin : a case study
Seger-Guttmann, Tali
;
Vilnai-Yavetz, Iris
;
Rosenbaum, …
- In:
The international review of retail, distribution and …
27
(
2017
)
2
,
pp. 189-206
Persistent link: https://www.econbiz.de/10011704063
Saved in:
24
Analysing the fulfilment of service recovery paradox in retailing
Fayos-Gardó, Teresa
;
Moliner-Velázquez, Beatriz
; …
- In:
The international review of retail, distribution and …
27
(
2017
)
4
,
pp. 369-389
Persistent link: https://www.econbiz.de/10011772407
Saved in:
25
An exploration of consumers' experiences in physical stores : comparing consumers' and retailers' perspectives in past and present time
Bäckström, Kristina
;
Johansson, Ulf
- In:
The international review of retail, distribution and …
27
(
2017
)
3
,
pp. 241-259
Persistent link: https://www.econbiz.de/10011741612
Saved in:
26
The effects of multi-channel assortment integration on customer confusion
Bertrandie, Laura
;
Zielke, Stephan
- In:
The international review of retail, distribution and …
27
(
2017
)
5
,
pp. 437-449
Persistent link: https://www.econbiz.de/10011853896
Saved in:
27
The impact of consumer local engagement on local store patronage and customer satisfaction
Skippari, Mika
;
Nyrhinen, Jussi
;
Karjaluoto, Heikki
- In:
The international review of retail, distribution and …
27
(
2017
)
5
,
pp. 485-501
Persistent link: https://www.econbiz.de/10011853922
Saved in:
28
Unlocking the transformative potential of customer data in retailing
Saarijärvi, Hannu
;
Kuusela, Hannu
;
Kannan, P. K.
; …
- In:
The international review of retail, distribution and …
26
(
2016
)
3
,
pp. 225-241
Persistent link: https://www.econbiz.de/10011543275
Saved in:
29
The moderating effects of in-store marketing on the relationships between shopping motivations and loyalty intentions
Jantarat, Jaratchwahn
;
Shannon, Randall
- In:
The international review of retail, distribution and …
26
(
2016
)
5
,
pp. 566-588
Persistent link: https://www.econbiz.de/10011625190
Saved in:
30
Despite unethical retail store practices, consumers at the bottom of the pyramid continue to be loyal
Gupta, Shruti
;
Srivastav, Pratish
- In:
The international review of retail, distribution and …
26
(
2016
)
1
,
pp. 75-94
Persistent link: https://www.econbiz.de/10011534228
Saved in:
31
Customer segmentation in retailing based on retail brand patronage patterns
David, Natalie
;
Schramm-Klein, Hanna
;
Rank, Olaf N.
; …
- In:
The international review of retail, distribution and …
25
(
2015
)
5
,
pp. 449-459
Persistent link: https://www.econbiz.de/10011534009
Saved in:
32
Understanding business customer value in a retail environment : a scale development study
Ney, Benjamin
;
Whitaker, Darlene
;
Zentes, Joachim
- In:
The international review of retail, distribution and …
25
(
2015
)
5
,
pp. 460-472
Persistent link: https://www.econbiz.de/10011534041
Saved in:
33
The role of the brand in driving online loyalty for multichannel retailers
Frasquet Deltoro, Marta
;
Ruiz-Molina, María-Eugenia
; …
- In:
The international review of retail, distribution and …
25
(
2015
)
5
,
pp. 490-502
Persistent link: https://www.econbiz.de/10011534118
Saved in:
34
How store attributes impact shoppers' loyalty : do different national cultures follow the same loyalty building process?
Grosso, Monica
;
Castaldo, Sandro
- In:
The international review of retail, distribution and …
25
(
2015
)
5
,
pp. 503-515
Persistent link: https://www.econbiz.de/10011534155
Saved in:
35
Affective commitment and customer loyalty in crowdsourcing : antecedents, interdependencies, and practical implications
Schulten, Matthias Bernhard
;
Schaefer, Fabian
- In:
The international review of retail, distribution and …
25
(
2015
)
5
,
pp. 516-528
Persistent link: https://www.econbiz.de/10011534176
Saved in:
36
Keeping customers shopping in stores : interrelationship among store attributes, shopping enjoyment, and place attachment
Johnson, Kim K. P.
;
Kim, Hye-yŏng
;
Mun, Jung Mee
;
Lee, …
- In:
The international review of retail, distribution and …
25
(
2015
)
1
,
pp. 20-34
Persistent link: https://www.econbiz.de/10010499820
Saved in:
37
Customer satisfaction and loyalty in the Kuwaiti retail services market : why are satisfied buyers not always loyal buyers?
Pleshko, Larry P.
;
Heiens, Richard A.
- In:
The international review of retail, distribution and …
25
(
2015
)
1
,
pp. 55-71
Persistent link: https://www.econbiz.de/10010502834
Saved in:
38
Aisles of life : outline of a customer-centric approach to retail space management
Granzau Juel-Jacobsen, Lane
- In:
The international review of retail, distribution and …
25
(
2015
)
2
,
pp. 162-180
Persistent link: https://www.econbiz.de/10011299058
Saved in:
39
The role of customer loyalty as a brand extension purchase predictor
Martinelli, Elisa
;
Belli, Alex
;
Marchi, Gianluca
- In:
The international review of retail, distribution and …
25
(
2015
)
2
,
pp. 105-119
Persistent link: https://www.econbiz.de/10011299067
Saved in:
40
Retail shopping behaviour : understanding the role of regulatory focus theory
Das, Gopal
- In:
The international review of retail, distribution and …
25
(
2015
)
4
,
pp. 431-445
Persistent link: https://www.econbiz.de/10011407091
Saved in:
41
Exploring supermarket loyalty card analysis to identify who buys fairtrade
Yamoah, Fred Amofa
;
Fearne, Andrew P.
;
Duffy, Rachel
- In:
The international review of retail, distribution and …
24
(
2014
)
3
,
pp. 328-346
Persistent link: https://www.econbiz.de/10010366988
Saved in:
42
Loyalty program types as drivers of customer retention : a comparison of stand-alone programs and multi-vendor loyalty programs through the lens of transaction cost economics
Rese, Mario
;
Hundertmark, Annika
;
Schimmelpfennig, Heiko
; …
- In:
The international review of retail, distribution and …
23
(
2013
)
3
,
pp. 305-323
Persistent link: https://www.econbiz.de/10009781169
Saved in:
43
Brand experience and brand implications in a multi-channel setting
Jones, Robert Paul
;
Runyan, Rodney C.
- In:
The international review of retail, distribution and …
23
(
2013
)
3
,
pp. 265-290
Persistent link: https://www.econbiz.de/10009781181
Saved in:
44
Retail brand equity : a model based on its dimensions and effects
Gil Saura, Irene
;
Ruiz-Molina, María Eugenia
;
Michel, …
- In:
The international review of retail, distribution and …
23
(
2013
)
2
,
pp. 111-136
Persistent link: https://www.econbiz.de/10009743697
Saved in:
45
Perceived value of retail service and loyalty to the commercial chain : the role of propensity to buy store brands
Rubio Benito, Natalia
;
Vilaseñor, Nieves
;
Yagüe …
- In:
The international review of retail, distribution and …
23
(
2013
)
5
,
pp. 493-510
Persistent link: https://www.econbiz.de/10010222160
Saved in:
46
Does buyer-seller similarity affect buyer satisfaction with the seller firm?
Gaur, Sanjaya Singh
;
Herjanto, Halimin
;
Bathula, Hanoku
- In:
The international review of retail, distribution and …
22
(
2012
)
3
,
pp. 315-335
Persistent link: https://www.econbiz.de/10009571533
Saved in:
47
What drives Indian consumer credit card loyalty? : the perspective of involvement in reward programmes
Liu, Matthew Tingchi
;
Brock, James L.
;
Singh, Ramendra
; …
- In:
The international review of retail, distribution and …
22
(
2012
)
4
,
pp. 365-383
Persistent link: https://www.econbiz.de/10009572798
Saved in:
48
Moderating effect of age and gender on consumer style inventory in predicting Indian consumers' local retailer loyalty
Khare, Arpita
- In:
The international review of retail, distribution and …
22
(
2012
)
2
,
pp. 223-239
Persistent link: https://www.econbiz.de/10009548092
Saved in:
49
Antecedents of specialty food store loyalty
Zhao, Jing
;
Huddleston, Patricia
- In:
The international review of retail, distribution and …
22
(
2012
)
2
,
pp. 171-187
Persistent link: https://www.econbiz.de/10009548107
Saved in:
50
Exploring the influence of three types of grocery retailer loyalty programs on customer affective loyalty
García-Gómez, Blanca
;
Gutiérrez-Arranz, Ana Maria
; …
- In:
The international review of retail, distribution and …
22
(
2012
)
5
,
pp. 547-561
Persistent link: https://www.econbiz.de/10009690943
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