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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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29
Customer satisfaction
23
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23
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Zi you zhong guo zhi gong ye
215
Review of Pacific Basin financial markets and policies
158
Applied economics
139
The service industries journal
102
Issues & studies : a social science quarterly on China, Taiwan, and East Asian affairs
96
Emerging markets finance & trade : a journal of the Society for the Study of Emerging Markets
94
The empirical economics letters : a monthly international journal of economics
86
Pacific-Basin finance journal
84
Tourism management : research, policies, practice
83
International journal of technology management : IJTM
65
Asian economic journal : journal of the East Asian Economic Association
63
Discussion paper / the Institute of Economics, Academia Sinica
63
Journal of Asian economics
63
The international journal of human resource management
62
International journal of hospitality management
61
Journal of air transport management
60
Technological forecasting & social change : an international journal
60
Working paper / National Bureau of Economic Research, Inc.
52
Applied economics letters
51
International review of economics & finance : IREF
50
Applied financial economics
49
Journal of business ethics : JOBE
47
The developing economies
45
NBER working paper series
44
The international journal of business and finance research : IJBFR
44
Jingji-zhuanlun
43
Management decision : MD
43
Review of quantitative finance and accounting
43
NBER Working Paper
41
Journal of business research : JBR
38
Advances in Pacific Basin business, economics, and finance
37
Global journal of business research : GJBR
36
Asia Pacific journal of management : APJM ; a publication of the Faculty of Business Administration, National University of Singapore
34
Investment management and financial innovations
34
Industrial marketing management : the international journal for industrial and high-tech firms
33
Journal of travel and tourism marketing
33
Economic review : issued bi-monthly
32
International journal of economics and finance
32
Journal of the Asia Pacific economy
32
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ECONIS (ZBW)
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1
Classifying restaurant service quality attributes by using Kano model and IPA approach
Pai, Fan-Yun
;
Yeh, Tsu-Ming
;
Tang, Cheng-Yeh
- In:
Total quality management & business excellence : an …
29
(
2018
)
3
,
pp. 301-328
Persistent link: https://www.econbiz.de/10011854059
Saved in:
2
Developing a short-form measure of personal excellence for use among university students in Taiwan
Tang, Hui-Wen Vivian
;
Chang, Kuopao
;
Chou, Tzu-Chin Rojoice
- In:
Total quality management & business excellence : an …
27
(
2016
)
5/6
,
pp. 560-580
Persistent link: https://www.econbiz.de/10011579847
Saved in:
3
Study on customer relationship management activities in Taiwan tourism factories
Chung, Yi-Chan
;
Chen, Szu-Ju
- In:
Total quality management & business excellence : an …
27
(
2016
)
5/6
,
pp. 581-594
Persistent link: https://www.econbiz.de/10011579852
Saved in:
4
What e-SERVPERF in recruiting websites does affect users’ perceived value, satisfaction, and revisit intention in Korea?
Cho, Chul-Ho
;
Hyŏn, Chae-hun
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 818-835
Persistent link: https://www.econbiz.de/10011581099
Saved in:
5
The effect of green marketing strategy on business performance : a study of organic farms in Taiwan
Wu, Shwu-Ing
;
Lin, Syuan-Ru
- In:
Total quality management & business excellence : an …
27
(
2016
)
1/2
,
pp. 141-156
Persistent link: https://www.econbiz.de/10011555766
Saved in:
6
The conditioning effect of institutional legitimacy on stakeholder influence strategy : evidence from labour unions' reaction to corporate downsizing in Taiwan
Tsai, Philip Cheng-Fei
;
Yeh, C. Rosa
;
Wu, Shu Ling
- In:
Total quality management & business excellence : an …
27
(
2016
)
3/4
,
pp. 279-291
Persistent link: https://www.econbiz.de/10011558184
Saved in:
7
The effects of job satisfaction and ethical climate on service quality in elderly care : the case of Taiwan
Chao, Chih-Yang
;
Ku, Pei-Yu
;
Wang, Yi-Ting
;
Lin, Yen-Hui
- In:
Total quality management & business excellence : an …
27
(
2016
)
3/4
,
pp. 339-352
Persistent link: https://www.econbiz.de/10011558677
Saved in:
8
Internal quality management instructors' knowledge-training capabilities : an empirical study in Taiwan
Su, Teng-Hu
;
Lu, Iuan-Yuan
;
Chiu, Sheng-Chan
- In:
Total quality management & business excellence : an …
26
(
2015
)
3/4
,
pp. 284-297
Persistent link: https://www.econbiz.de/10011300204
Saved in:
9
Development of institutional downsizing theory : evidence from the MNC downsizing strategy and HRM practices in Taiwan
Tsai, Philip C. F.
;
Yen, Yu-Fang
- In:
Total quality management & business excellence : an …
26
(
2015
)
3/4
,
pp. 248-262
Persistent link: https://www.econbiz.de/10011300210
Saved in:
10
Development of institutional downsizing theory : evidence from the MNC downsizing strategy and HRM practices in Taiwan
Tsai, Philip C. F.
;
Yen, Yu-Fang
- In:
Total quality management & business excellence : an …
26
(
2015
)
3/4
,
pp. 248-262
Persistent link: https://www.econbiz.de/10011300212
Saved in:
11
Internet-banking customer analysis based on perceptions of service quality in Taiwan
Liang, Chih-Chin
;
Wu, Pei-Ching
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 550-568
Persistent link: https://www.econbiz.de/10011305706
Saved in:
12
Organisational innovability : exploring the impact of human and social capital in the banking industry
Tseng, Jung-feng
;
Wang, Hsing-huo
;
Yen, Yu-fang
- In:
Total quality management & business excellence : an …
25
(
2014
)
10
,
pp. 1088-1104
Persistent link: https://www.econbiz.de/10010417995
Saved in:
13
The effects of total quality management and organisational learning on business performance : evidence from Taiwanese insurance industries
Lee, Hsu-hua
;
Lee, Chen-ying
- In:
Total quality management & business excellence : an …
25
(
2014
)
9
,
pp. 1072-1087
Persistent link: https://www.econbiz.de/10010417998
Saved in:
14
Special issue: Quality excellence in Taiwan : theories and practices
Dahlgaard, Jens Jörn
(
contributor
)
-
2014
Persistent link: https://www.econbiz.de/10010468829
Saved in:
15
An examination of the effects of quality on customer loyalty : the automobile industry in Taiwan
Chang, Peng-Chan
;
Chuang, Chun-Ling
;
Chuang, Wang-Ching
; …
- In:
Total quality management & business excellence : an …
26
(
2015
)
2
,
pp. 203-217
Persistent link: https://www.econbiz.de/10010477220
Saved in:
16
Total quality management and human resources selection : a case study of the national teacher selection in Taiwan
Chao, Chih-Yang
;
Hsu, Hung-Ming
;
Hung, Fang-Chih
;
Lin, …
- In:
Total quality management & business excellence : an …
26
(
2015
)
2
,
pp. 157-172
Persistent link: https://www.econbiz.de/10010477244
Saved in:
17
Innovation performance of Taiwanese information firms : an acquisition - learning - innovation framework
Lin, Liang-Hung
- In:
Total quality management & business excellence : an …
26
(
2015
)
1
,
pp. 29-45
Persistent link: https://www.econbiz.de/10010477333
Saved in:
18
Develoment of quality management in Taiwan the past, present and future
Chen, Chi-Kuang
;
Lu, Iuan-Yuan
;
Wang, Kuo-Ming
;
Jang, …
- In:
Total quality management & business excellence : an …
26
(
2015
)
1
,
pp. 3-13
Persistent link: https://www.econbiz.de/10010477405
Saved in:
19
Quality excellence in Taiwan : theories and practices ; editorial
Dahlgaard, Jens Jörn
;
Dahlgaard-Park, Su Mi
;
Chen, …
- In:
Total quality management & business excellence : an …
26
(
2015
)
1
,
pp. 1-2
Persistent link: https://www.econbiz.de/10010477410
Saved in:
20
Comparative analysis of experience-oriented customer needs and manufacturer supplies based on the Kano model
Shyu, Jon-chi
;
Chang, Wei
;
Ko, Hsien-tang
- In:
Total quality management & business excellence : an …
24
(
2013
)
11
,
pp. 1272-1287
Persistent link: https://www.econbiz.de/10010207240
Saved in:
21
The performance of ISO certification based on consumer perspective : a case study of a travel agency
Wu, Shwu-ing
;
Jang, Jiun-yi
- In:
Total quality management & business excellence : an …
24
(
2013
)
4
,
pp. 496-518
Persistent link: https://www.econbiz.de/10009752066
Saved in:
22
Effective implementation for introducing ISO/TS 16949 in semiconductor manufacturing industries
Pai, Fan-yun
;
Yeh, Tsu-ming
- In:
Total quality management & business excellence : an …
24
(
2013
)
4
,
pp. 462-478
Persistent link: https://www.econbiz.de/10009752071
Saved in:
23
The critical factors for implementing the quality system of ISO/TS 16949 in automobile parts industry in Taiwan
Yeh, Tsu-ming
;
Pai, Fan-yun
;
Huang, Kai-i
- In:
Total quality management & business excellence : an …
24
(
2013
)
3
,
pp. 355-373
Persistent link: https://www.econbiz.de/10009752083
Saved in:
24
An evaluation of customer relationship management in hospital-based and privately run nursing homes in Taiwan
Wang, Mei-ling
- In:
Total quality management & business excellence : an …
24
(
2013
)
9
,
pp. 1004-1021
Persistent link: https://www.econbiz.de/10009793765
Saved in:
25
The performance of Taiwan's training quality excellence system
Chang, Wen-long
;
Chen, Shih-ting
- In:
Total quality management & business excellence : an …
24
(
2013
)
5
,
pp. 561-576
Persistent link: https://www.econbiz.de/10009762674
Saved in:
26
Stock price impact on the Taiwan National Quality Award
Lin, Chin-sen
;
Chen, Li-fei
;
Su, Chao-ton
;
Kon, Ting-chien
- In:
Total quality management & business excellence : an …
24
(
2013
)
2
,
pp. 158-170
Persistent link: https://www.econbiz.de/10009723446
Saved in:
27
Determinants and performance effect of TQM practices : an integrated model approach
Duh, Rong-Ruey
;
Hsu, Audrey Wen-hsin
;
Huang, Pei-wen
- In:
Total quality management & business excellence : an …
23
(
2012
)
6
,
pp. 689-701
Persistent link: https://www.econbiz.de/10009572332
Saved in:
28
Implementation of the Lean Six Sigma framework in non-profit organisations : a case study
Cheng, Chen-yang
;
Chang, Pu-yuan
- In:
Total quality management & business excellence : an …
23
(
2012
)
4
,
pp. 431-447
Persistent link: https://www.econbiz.de/10009553653
Saved in:
29
Application of Lean Six Sigma to a panel equipment manufacturer
Wang, Fu-kwun
;
Chen, Kao-shan
- In:
Total quality management & business excellence : an …
23
(
2012
)
4
,
pp. 417-429
Persistent link: https://www.econbiz.de/10009553659
Saved in:
30
Applying a revised SQPM in the Define Step of Six Sigma and a case study
Chen, K. S.
;
Chen, H. T.
;
Lin, C. L.
- In:
Total quality management & business excellence : an …
23
(
2012
)
3
,
pp. 309-324
Persistent link: https://www.econbiz.de/10009553694
Saved in:
31
Measuring the perception discrepancy of the service quality between provider and customers in the Internet Protocol Television industry
Jan, Pi-tzong
;
Lu, Hsi-peng
;
Chou, Tzu-chuan
- In:
Total quality management & business excellence : an …
23
(
2012
)
8
,
pp. 981-995
Persistent link: https://www.econbiz.de/10009625420
Saved in:
32
Exploring the relationship between perceived electronic service quality, satisfaction, and personality : a study of Taiwan's online game industry
Liang, Yi-hui
- In:
Total quality management & business excellence : an …
23
(
2012
)
8
,
pp. 949-963
Persistent link: https://www.econbiz.de/10009625426
Saved in:
33
The utilitarian and social dual presence in Web 2.0 services
Sheng, Margaret L.
- In:
Total quality management & business excellence : an …
23
(
2012
)
8
,
pp. 875-890
Persistent link: https://www.econbiz.de/10009625442
Saved in:
34
E-service quality and relationship quality on dealer satisfaction : channel power as a moderator
Chang, Hsin Hsin
;
Lee, Chin-ho
;
Lai, Chi-yuan
- In:
Total quality management & business excellence : an …
23
(
2012
)
7
,
pp. 855-873
Persistent link: https://www.econbiz.de/10009625446
Saved in:
35
A study on mobile phone service loyalty in Taiwan
Chen, Ching-fu
;
Cheng, Lee-ting
- In:
Total quality management & business excellence : an …
23
(
2012
)
7
,
pp. 807-819
Persistent link: https://www.econbiz.de/10009625464
Saved in:
36
Measuring customer satisfaction of Internet banking in Taiwan : scale development and validation
Chen, Rai-fu
;
Hsiao, Ju-ling
;
Hwang, Hsin-ginn
- In:
Total quality management & business excellence : an …
23
(
2012
)
7
,
pp. 749-767
Persistent link: https://www.econbiz.de/10009625479
Saved in:
37
Developing a revised QFD technique to meet the needs of multiple-customer groups : a case of public policy analysis
Yu, Chang-hsi
;
Chen, Chi-huang
;
Chen, Wan-hong
;
Chang, …
- In:
Total quality management & business excellence : an …
23
(
2012
)
12
,
pp. 1413-1431
Persistent link: https://www.econbiz.de/10009687469
Saved in:
38
Project risk evaluation with design of experiment : a case of developing a generic drug analytic method development project
Jen, Hen-yi
;
Liu, Ying-liang
- In:
Total quality management & business excellence : an …
23
(
2012
)
10
,
pp. 1171-1189
Persistent link: https://www.econbiz.de/10009673838
Saved in:
39
Innovation performance of Taiwanese information firms : an acquisition-learning-innovation framework
Lin, Liang-hung
- In:
Total quality management & business excellence : an …
23
(
2012
)
10
,
pp. 1135-1151
Persistent link: https://www.econbiz.de/10009673856
Saved in:
40
Explaining trade-offs in new product development speed, cost, and quality : the case of high-tech industry in Taiwan
Lin, Ming-ji James
;
Huang, Chin-hua
;
Chiang, I-che
- In:
Total quality management & business excellence : an …
23
(
2012
)
10
,
pp. 1107-1123
Persistent link: https://www.econbiz.de/10009673872
Saved in:
41
Process and product innovation in virtual organisations : an investigation of Taiwanese information firms
Lin, Liang-hung
- In:
Total quality management & business excellence : an …
23
(
2012
)
9
,
pp. 1061-1074
Persistent link: https://www.econbiz.de/10009673882
Saved in:
42
An empirical exploration of corporate entrepreneurial orientation and performance in Taiwanese SMEs : a perspective of multidimensional construct
Wang, Hsing-kuo
;
Yen, Yu-fang
- In:
Total quality management & business excellence : an …
23
(
2012
)
9
,
pp. 1035-1044
Persistent link: https://www.econbiz.de/10009673890
Saved in:
43
Understanding online group buying intention : the roles of sense of virtual community and technology acceptance factors
Tsai, Ming-tien
;
Cheng, Nai-chang
;
Chen, Kun-shiang
- In:
Total quality management & business excellence : an …
22
(
2011
)
10
,
pp. 1091-1104
Persistent link: https://www.econbiz.de/10009504055
Saved in:
44
The role of service value and switching barriers in an integrated model of behavioural intentions
Lu, Tim
;
Tu, Rungting
;
Jen, William
- In:
Total quality management & business excellence : an …
22
(
2011
)
10
,
pp. 1071-1089
Persistent link: https://www.econbiz.de/10009504057
Saved in:
45
A gap analysis model for improving airport service quality
Tsai, Wen-hsien
;
Hsu, Wei
;
Chou, Wen-chin
- In:
Total quality management & business excellence : an …
22
(
2011
)
10
,
pp. 1025-1040
Persistent link: https://www.econbiz.de/10009504068
Saved in:
46
Brand equity, relationship quality, relationship value, and customer loyalty : evidence from the telecommunications services
Chen, Ching-fu
;
Myagmarsuren, Odonchimeg
- In:
Total quality management & business excellence : an …
22
(
2011
)
9
,
pp. 957-974
Persistent link: https://www.econbiz.de/10009504072
Saved in:
47
Looking for potential service quality gaps to improve customer satisfaction by using a new GA approach
Tsai, Ming-chun
;
Chen, Lu-fang
;
Chan, Ya-hui
;
Lin, Shu-ping
- In:
Total quality management & business excellence : an …
22
(
2011
)
9
,
pp. 941-956
Persistent link: https://www.econbiz.de/10009504079
Saved in:
48
Factors affecting the effects of service recovery from an integrated point of view
Lin, Wen-bao
- In:
Total quality management & business excellence : an …
22
(
2011
)
3/4
,
pp. 443-459
Persistent link: https://www.econbiz.de/10009010709
Saved in:
49
Implementing KM programmes using fuzzy QFD
Chen, Ching-wen
;
Huang, Shih-tao
- In:
Total quality management & business excellence : an …
22
(
2011
)
3/4
,
pp. 387-406
Persistent link: https://www.econbiz.de/10009010720
Saved in:
50
Assessing the quality gap of intellectual capital in banks
Shih, Kuang-hsun
;
Lin, Ching-wen
;
Lin, Binshan
- In:
Total quality management & business excellence : an …
22
(
2011
)
3/4
,
pp. 289-303
Persistent link: https://www.econbiz.de/10009010741
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