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~isPartOf:"International journal of quality & reliability management"
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Customer service
8
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3
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International journal of quality & reliability management
Journal of retailing and consumer services
74
The journal of services marketing
72
International journal of hospitality management
70
Journal of business research : JBR
58
SpringerLink / Bücher
38
Journal of service research : JSR
36
The service industries journal
33
Journal of service management
30
Journal of service research
24
International journal of contemporary hospitality management
23
Psychology & marketing
20
International journal of services and operations management
19
Services marketing quarterly
19
Gabler Edition Wissenschaft
17
Journal of retailing
17
Managing service quality : MSQ ; an international journal
17
Journal of hospitality marketing & management
16
Journal of the Academy of Marketing Science
15
Europäische Hochschulschriften / 5
14
Journal of air transport management
14
Journal of service theory and practice : JSTP
14
Service business
14
Harvard-Business-Manager : das Wissen der Besten
13
Journal of service theory and practice
13
Springer eBook Collection / Business and Economics
13
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
12
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of production economics
12
International journal of quality and service sciences
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
11
Journal of marketing
11
The TQM journal : the international review of organizational improvement
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
Tourism management : research, policies, practice
11
European journal of marketing : EJM
10
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
10
International journal of business and economics
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
The journal of business & industrial marketing
10
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ECONIS (ZBW)
8
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1
Quality in bank service encounters : assessing the equivalence of customers' and front-line employees' perceptions
Alexiadou, Chrysi
;
Stylos, Nikolaos
;
Andronikidis, Andreas
- In:
International journal of quality & reliability management
34
(
2017
)
9
,
pp. 1431-1450
Persistent link: https://www.econbiz.de/10011805122
Saved in:
2
Typology of Kano models : a critical review of literature and proposition of a revised model
Shahin, Arash
;
Pourhamidi, Masoud
;
Antony, Jiju
;
Park, …
- In:
International journal of quality & reliability management
30
(
2013
)
3
,
pp. 341-358
Persistent link: https://www.econbiz.de/10009729996
Saved in:
3
Assessing the impact of failures in service operations using experimental design with simulation
Gliatis, Vassilis
;
Minis, Ioannis
;
Lavasa, Kiriaki Myrto
- In:
International journal of quality & reliability management
30
(
2013
)
1
,
pp. 23-46
Persistent link: https://www.econbiz.de/10010192089
Saved in:
4
Product support improvement by considering system operating environment : a case study on spare parts procurement
Ghodrati, Behzad
;
Benjevic, Dragan
;
Jardine, Andrew
- In:
International journal of quality & reliability management
29
(
2012
)
4
,
pp. 436-450
Persistent link: https://www.econbiz.de/10009570900
Saved in:
5
Contractual and quality aspects on warranty : best practices for the warranty management and its maturity assessment
González-Prida, Vicente
;
Barberá Martínez, Luis
; …
- In:
International journal of quality & reliability management
29
(
2012
)
3
,
pp. 320-348
Persistent link: https://www.econbiz.de/10009530905
Saved in:
6
The impact of pre-sale and post-sale factors on online purchasing satisfaction : a survey
Melián Alzola, Lucia
;
Padrón Robaina, Victor
- In:
International journal of quality & reliability management
27
(
2010
)
2
,
pp. 121-137
Persistent link: https://www.econbiz.de/10003968894
Saved in:
7
The effect of quality management on the service quality and business success of logistics service providers
Kersten, Wolfgang
;
Koch, Jan
- In:
International journal of quality & reliability management
27
(
2010
)
2
,
pp. 185-200
Persistent link: https://www.econbiz.de/10003968918
Saved in:
8
Ranking of customer requirements using the fuzzy centroid-based method
Mehdizadeh, Esmaeil
- In:
International journal of quality & reliability management
27
(
2010
)
2
,
pp. 201-216
Persistent link: https://www.econbiz.de/10003968923
Saved in:
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