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~isPartOf:"Schriftenreihe Schwerpunkt Marketing"
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Customer satisfaction
2
Customer service
2
Dienstleistungsqualität
2
Kundenservice
2
Kundenzufriedenheit
2
Mitarbeiter
2
Service quality
2
Arbeitsverhalten
1
Aussehen
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Bewertung
1
Beziehungsmarketing
1
Dienstleistung
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Evaluation
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Interaktion
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Kunde
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Kundenbindung
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Kundenmanagement
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Perception
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Quality management
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Qualitätsmanagement
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Relationship marketing
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Salespeople
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Servicepolitik
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Unternehmen
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Verbraucherzufriedenheit
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Fichtel, Sina
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Specht, Nina
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Schriftenreihe Schwerpunkt Marketing
Journal of retailing and consumer services
74
The journal of services marketing
72
International journal of hospitality management
70
Journal of business research : JBR
58
SpringerLink / Bücher
38
Journal of service research : JSR
36
The service industries journal
33
Journal of service management
30
Journal of service research
24
International journal of contemporary hospitality management
23
Psychology & marketing
20
International journal of services and operations management
19
Services marketing quarterly
19
Gabler Edition Wissenschaft
17
Journal of retailing
17
Managing service quality : MSQ ; an international journal
17
Journal of hospitality marketing & management
16
Journal of the Academy of Marketing Science
15
Europäische Hochschulschriften / 5
14
Journal of air transport management
14
Journal of service theory and practice : JSTP
14
Service business
14
Harvard-Business-Manager : das Wissen der Besten
13
Journal of service theory and practice
13
Springer eBook Collection / Business and Economics
13
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
12
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of production economics
12
International journal of quality and service sciences
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
11
Journal of marketing
11
The TQM journal : the international review of organizational improvement
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
Tourism management : research, policies, practice
11
European journal of marketing : EJM
10
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
10
International journal of business and economics
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
The journal of business & industrial marketing
10
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ECONIS (ZBW)
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"What is beautiful is good" : impact of employee attractiveness on market success
Fichtel, Sina
-
2009
Persistent link: https://www.econbiz.de/10003809865
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2
Erfolgsfaktor Service : warum und wie Mitarbeiter im persönlichen Kontakt zum Kunden begeistern
Specht, Nina
-
2008
Persistent link: https://www.econbiz.de/10013427488
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