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~person:"Andreassen, Tor W."
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Consumer behaviour
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Andreassen, Tor W.
Collier, Joel E.
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Journal of service research : JSR
1
Managing service quality : MSQ ; an international journal
1
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ECONIS (ZBW)
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Customer inconvenience and price compensation : a multiperiod approach to labor-automation trade-offs in services
Andreassen, Tor W.
;
Oest, Rutger van
;
Lervik-Olsen, Line
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 173-183
Persistent link: https://www.econbiz.de/10011855787
Saved in:
2
Online complaining : understanding the adoption process and the role of individual and situational characteristics
Andreassen, Tor W.
;
Streukens, Sandra
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
1
,
pp. 4-24
Persistent link: https://www.econbiz.de/10009770754
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