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Self-service technologies and enterprise social networks – motivations, user roles, and knowledge contribution
Cetto, Alexandra Verena
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2019
Persistent link: https://www.econbiz.de/10012098887
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Essays on mobile technology in service delivery
Schmitz, Christoph
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2018
Persistent link: https://www.econbiz.de/10011875858
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Self-service technology - friend or foe? : the impact of technology-based self-services on customer satisfaction and retention
Scherer, Anne
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2013
Persistent link: https://www.econbiz.de/10010461559
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Conversational realities : five studies of user interactions as sources of innovation
Lundkvist, Anders
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2003
Persistent link: https://www.econbiz.de/10002060711
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