//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of hospitality management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Service"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistung
17
Services
17
Dienstleistungsqualität
16
Service quality
16
Consumer behaviour
11
Konsumentenverhalten
11
Dienstleistungssektor
8
Service industry
8
Customer service
7
Kundenservice
7
Service
7
Beziehungsmarketing
5
Gastronomie
5
Hospital
5
Krankenhaus
5
Relationship marketing
5
Restaurant industry
5
Robot
5
Roboter
5
Customer satisfaction
4
Hospitality
4
Innovation
4
Kundenzufriedenheit
4
Service robot
4
Service encounter
3
Service innovation
3
Tipping
3
Tipping behaviour
3
Trinkgeld
3
Anthropomorphism
2
Artificial intelligence
2
Customer integration
2
Dienstleistungsinnovation
2
Gastgewerbe
2
Gesundheitsversorgung
2
Gesundheitswesen
2
Health care
2
Health care system
2
Healthcare service
2
Hospitality industry
2
more ...
less ...
Online availability
All
Undetermined
21
Type of publication
All
Article
24
Type of publication (narrower categories)
All
Article in journal
24
Aufsatz in Zeitschrift
24
Language
All
English
24
Author
All
Clergue, Valentina
2
Etemad-Sajadi, Reza
2
Heo, Cindy Yoonjoung
2
Liu, Canmian
2
Tang, Ta-Wei
2
Xie, Lishan
2
Altinay, Levent
1
Boman, Laura
1
Chen, Qiurong
1
Cheng, Jen-Son
1
Choi, Sungwoo
1
Della Corte, Valentina
1
Douglas, Alecia C.
1
Fan, Alei
1
Frank, David G.
1
Galetzka, Mirjam
1
Gilboa, Shaked
1
Gregory, Amy M.
1
Groen, Brenda H.
1
Gursoy, Dogan
1
Guttmann, Tali Seger
1
Guéguen, Nicolas
1
Han, Hye-Sook
1
He, Zeya
1
Huang, Dan
1
Huang, Jiahui
1
Huck, Lukas
1
Israeli, Aviad A.
1
Ivanov, Stanislav
1
Jacob, Céline
1
Kim, Min-Seong
1
Kong, Shaojun
1
Koo, Dong-Woo
1
Lefebvre, Sarah
1
Lehto, Xinran Y.
1
Lelo de Larrea, Gabriela
1
Li, Dongmei
1
Li, Zhiyong
1
Liu, Qing
1
Martin, Emma
1
more ...
less ...
Published in...
All
International journal of hospitality management
SpringerLink / Bücher
127
The service industries journal
63
The journal of services marketing
61
Journal of service management
60
Journal of business research : JBR
59
Schriften zum Produktionsmanagement
57
Journal of service research : JSR
47
Springer eBook Collection
30
International journal of production economics
28
Journal of retailing and consumer services
28
Research
28
Springer eBook Collection / Business and Economics
26
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
24
Services marketing quarterly
24
The journal of business & industrial marketing
24
Gabler Edition Wissenschaft
23
Industrial marketing management : the international journal for industrial and high-tech firms
22
International journal of services technology and management
21
Journal of service research
21
European journal of marketing : EJM
19
European journal of operational research : EJOR
19
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
19
Service business
18
Working paper / National Bureau of Economic Research, Inc.
18
Forum Dienstleistungsmanagement
17
Schriftenreihe innovatives Dienstleistungsmanagement
17
The science of service systems
17
International journal of quality and service sciences
16
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
16
Handbook of service science ; [Vol. 1]
15
International journal of services and operations management
15
Management science : journal of the Institute for Operations Research and the Management Sciences
15
Revue d'économie industrielle
15
The handbook of innovation and services : a multi-disciplinary perspective
15
Lehrbuch
14
Discussion paper / Centre for Economic Policy Research
13
NBER working paper series
13
Schriftenreihe Schwerpunkt Marketing
13
European review of service economics and management
12
more ...
less ...
Source
All
ECONIS (ZBW)
24
Showing
1
-
24
of
24
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Look on the bright side : emojis impact tipping behaviour
Lefebvre, Sarah
;
Boman, Laura
;
Orlowski, Marissa
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014457828
Saved in:
2
Instilling the core tenets of hospitality in healthcare services : the role of service assurance and social presence
Etemad-Sajadi, Reza
;
Heo, Cindy Yoonjoung
;
Clergue, …
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-6
Persistent link: https://www.econbiz.de/10014311439
Saved in:
3
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
4
Role of trust in customer attitude and behaviour formation towards social service robots
Della Corte, Valentina
;
Sepe, Fabiana
;
Gursoy, Dogan
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014440008
Saved in:
5
Reprint of: Instilling the core tenets of hospitality in healthcare services : the role of service assurance and social presence
Etemad-Sajadi, Reza
;
Heo, Cindy Yoonjoung
;
Clergue, …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-6
Persistent link: https://www.econbiz.de/10014334776
Saved in:
6
Proactivity or passivity? : an investigation of the effect of service robots' proactive behaviour on customer co-creation intention
Xie, Lishan
;
Liu, Canmian
;
Li, Dongmei
- In:
International journal of hospitality management
106
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013383252
Saved in:
7
Automated, human, or semi-automated service in restaurants? : an investigation of technology-enabled service designs and customer attribution
Park, Soona
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013255930
Saved in:
8
Tech-touch balance in the service encounter : the impact of supplementary human service on consumer responses
Wu, Luorong
;
Fan, Alei
;
Yang, Yang
;
He, Zeya
- In:
International journal of hospitality management
101
(
2022
),
pp. 110
Persistent link: https://www.econbiz.de/10013271321
Saved in:
9
Commercial hospitality in tourism : a global comparison of what culturally matters
Walters, Gabby
;
Huck, Lukas
;
Robinson, Richard N. S.
; …
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547919
Saved in:
10
"I live with terror inside me" : exploring customers' instinctive reactions to terror
Guttmann, Tali Seger
;
Gilboa, Shaked
;
Partouche-Sebban, …
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012425223
Saved in:
11
Innovative behavior motivations among frontline employees : the mediating role of knowledge management
Kim, Min-Seong
;
Koo, Dong-Woo
;
Han, Hye-Sook
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013327983
Saved in:
12
Customer-robot interactions : understanding customer experience with service robots
Huang, Dan
;
Chen, Qiurong
;
Huang, Jiahui
;
Kong, Shaojun
; …
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013328076
Saved in:
13
Informing timeshare exchange services on the drivers of customer-driven co-production
Lelo de Larrea, Gabriela
;
Gregory, Amy M.
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012388592
Saved in:
14
A conceptual framework of the service delivery system design for hospitality firms in the (post-)viral world : the role of service robots
Seyitoğlu, Faruk
;
Ivanov, Stanislav
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012389791
Saved in:
15
The importance of human-related factors on service innovation and performance
Tajeddini, Kayhan
;
Martin, Emma
;
Altinay, Levent
- In:
International journal of hospitality management
85
(
2020
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012241335
Saved in:
16
To gift or not to gift : how providing a memento affects a restaurant magician's tips
Frank, David G.
- In:
International journal of hospitality management
86
(
2020
),
pp. 1-3
Persistent link: https://www.econbiz.de/10012241528
Saved in:
17
Building the sociomateriality of food service
Tuomi, Aarni
;
Tussyadiah, Iis P.
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293756
Saved in:
18
"How may I help you?" : says a robot : examining language styles in the service encounter
Choi, Sungwoo
;
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
82
(
2019
),
pp. 32-38
Persistent link: https://www.econbiz.de/10012121389
Saved in:
19
Measuring the experience of hospitality : scale development and validation
Pijls, Ruth
;
Groen, Brenda H.
;
Galetzka, Mirjam
;
Pruyn, Ad
- In:
International journal of hospitality management
67
(
2017
),
pp. 125-133
Persistent link: https://www.econbiz.de/10011785179
Saved in:
20
Designing lifestyle hotels
Cheng, Jen-Son
;
Tang, Ta-Wei
;
Wang, Tsai-Chiao
- In:
International journal of hospitality management
58
(
2016
),
pp. 95-106
Persistent link: https://www.econbiz.de/10011581400
Saved in:
21
Making innovation happen through building social capital and scanning environment
Tang, Ta-Wei
- In:
International journal of hospitality management
56
(
2016
),
pp. 56-65
Persistent link: https://www.econbiz.de/10011520944
Saved in:
22
An inter-paradigmatic agenda for research, education and practice in hospitality management
Israeli, Aviad A.
- In:
International journal of hospitality management
42
(
2014
),
pp. 188-191
Persistent link: https://www.econbiz.de/10010410736
Saved in:
23
What's in a tip? : the creation anf refinement of a restaurant-tipping motivations scale ; a consumer perspective
Whaley, Jeremy E.
;
Douglas, Alecia C.
;
O'Neill, Martin A.
- In:
International journal of hospitality management
37
(
2014
),
pp. 121-130
Persistent link: https://www.econbiz.de/10010354193
Saved in:
24
Effects of the Door-in-the-Face technique on restaurant customers’ behavior
Guéguen, Nicolas
;
Jacob, Céline
;
Meineri, Sébastien
- In:
International journal of hospitality management
30
(
2011
)
3
,
pp. 759-761
Persistent link: https://www.econbiz.de/10009130519
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->