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  • Search: subject_exact:"Service workers"
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Year of publication
Subject
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Service workers 357 Dienstleistungsberufe 355 Dienstleistungssektor 103 Service industry 99 Beziehungsmarketing 61 Relationship marketing 61 Deutschland 58 Germany 58 Arbeitsverhalten 53 Work behaviour 53 Dienstleistungsqualität 50 Service quality 50 Arbeitszufriedenheit 47 Emotion 46 Customer service 45 Job satisfaction 45 Kundenservice 45 USA 45 United States 45 Customer satisfaction 42 Kundenzufriedenheit 42 Consumer behaviour 37 Konsumentenverhalten 37 Salespeople 32 Verkaufspersonal 32 Arbeitsbedingungen 29 Working conditions 27 Occupational qualification 26 Qualifikation 26 Dienstleistung 23 Großbritannien 20 Services 20 United Kingdom 20 Stress 18 Work stress 18 Theorie 17 Theory 17 Ungelernte Arbeitskräfte 17 Unskilled workers 17 China 16
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Online availability
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Undetermined 91 Free 49 CC license 3
Type of publication
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Article 240 Book / Working Paper 120 Journal 1
Type of publication (narrower categories)
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Article in journal 180 Aufsatz in Zeitschrift 180 Aufsatz im Buch 53 Book section 53 Graue Literatur 43 Non-commercial literature 43 Arbeitspapier 27 Working Paper 27 Collection of articles of several authors 21 Sammelwerk 21 Aufsatzsammlung 16 Konferenzschrift 11 Hochschulschrift 9 Conference proceedings 7 Amtsdruckschrift 6 Government document 6 Thesis 5 Advisory report 3 Case study 3 Fallstudie 3 Gutachten 3 Statistics 3 Statistik 3 Conference paper 2 Konferenzbeitrag 2 Systematic review 2 research-article 2 Übersichtsarbeit 2 Adressbuch 1 Amtliche Publikation 1 Bibliografie enthalten 1 Bibliography included 1 Directory 1 Erlebnisbericht 1 Mehrbändiges Werk 1 Multi-volume publication 1
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Language
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English 270 German 69 French 9 Italian 6 Polish 2 Undetermined 2 Korean 1 Dutch 1 Norwegian 1 Russian 1
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Author
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Keller, Wolfgang 7 Lazear, Edward P. 7 Salverda, Wiemer 7 Utar, Hâle 7 Shaw, Kathryn 6 Coelho, Filipe 5 Crinò, Rosario 5 Stanton, Christopher T. 5 Söderlund, Magnus 5 Bove, Liliana L. 4 Chetty, Raj 4 Dunkel, Wolfgang 4 Korczynski, Marek 4 Pervan, Simon J. 4 Reichwald, Ralf 4 Schettkat, Ronald 4 Schipanski, Agnes 4 Sousa, Carlos M. P. 4 Subramony, Mahesh 4 Althoff, Lukas 3 Beatty, Sharon E. 3 Bosch, Gerhard 3 Brook, Paul 3 Eckert, Fabian 3 Frenz, Martin 3 Ganapati, Sharat 3 Golubovskaya, Maria 3 Gregory, Mary 3 Groth, Markus 3 Kirby, William C. 3 Mazzolari, Francesca 3 Mirchandani, Kiran 3 Rockoff, Jonah E. 3 Solnet, David 3 Walsh, Conor 3 Winston, Kenneth I. 3 Alford, William P. 2 Autor, David H. 2 Baethge, Martin 2 Bailly, Franck 2
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Institution
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National Bureau of Economic Research 4 Fédération du Service au Particuliers 2 Technische Universität Dresden 2 Arbeitsmarktservice Österreich 1 Berlin Verlag 1 Center for Leading Innovation & Cooperation 1 Deutschland / Bundesministerium für Bildung und Forschung 1 Deutschland / Bundesministerium für Bildung, Wissenschaft und Forschung 1 Dienstleistungstagung <6, 2006, Berlin> 1 European Foundation for the Improvement of Living and Working Conditions 1 Europäische Kommission 1 Europäische Stiftung zur Verbesserung der Lebens- und Arbeitsbedingungen 1 Frankreich / Commissariat Général du Plan 1 Freie Universität Berlin / Zentralinstitut für Sozialwissenschaftliche Forschung 1 Friedrich-Alexander-Universität Erlangen-Nürnberg / Institut für Freie Berufe 1 Friedrich-Schiller-Universität Jena 1 Institut der Deutschen Wirtschaft Köln / Hauptabteilung Bildung und Gesellschaftswissenschaften 1 Italien / Consiglio nazionale dell'economia e del lavoro 1 Kuratorium der Deutschen Wirtschaft für Berufsbildung 1 Mauretanien / Qiṭāʿ al-Iḥṣāʾīyāt al-Iqtiṣādīya wa-ʾl-Ḥisābāt al-Waṭanīya 1 Nomos Verlagsgesellschaft 1 Salon des services à la personne <2017, Paris> 1 Südkorea / Tong gye cheong 1 Tagung der Kaufmännischen Ausbildungsleiter <1998, Leipzig> 1 Technische Universität Darmstadt / Department of Economics and Public Finance 1 Twentieth Century Fund 1 Verlag Neuer Merkur GmbH 1
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Published in...
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The journal of services marketing 12 Journal of service management 8 Zukunftsfeld Dienstleistungsarbeit : Professionalisierung - Wertschätzung - Interaktion 7 Discussion paper series / IZA 6 International journal of hospitality management 6 Journal of service research : JSR 6 Work, employment & society : a journal of the British Sociological Association 6 Journal of business research : JBR 5 Journal of service research 5 Services and employment : explaining the US-European gap 5 European journal of marketing : EJM 4 Journal of retailing and consumer services 4 Managing service quality : MSQ ; an international journal 4 NBER working paper series 4 Personnel psychology : a journal of applied research 4 Prospects for the professions in China 4 Psychology & marketing 4 The international journal of human resource management 4 Working paper / National Bureau of Economic Research, Inc. 4 DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft 3 Journal of service theory and practice : JSTP 3 Knowledge workers in the information society 3 NBER Working Paper 3 Service business 3 SpringerLink / Bücher 3 AMS-Report 2 Academy of Management journal : AMJ 2 Arbeit, Digitalisierung und Organisation 2 Arbeitspapier 2 CESifo Working Paper Series 2 CESifo working papers 2 CMR working papers 2 Economie et statistique 2 Employee relations 2 Feminist Economics 2 Forschung aus der Hans-Böckler-Stiftung 2 International journal of selection and assessment 2 Journal of business and psychology 2 Journal of labor economics 2 Journal of strategic marketing 2
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Source
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ECONIS (ZBW) 356 RePEc 2 Other ZBW resources 2 ArchiDok 1
Showing 1 - 10 of 361
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Creativity is a journey, not a destination : A team flow theory perspective for service workers
Kulichyova, Anastasia; Ali, Alisha; McCracken, Martin; … - In: Journal of business research : JBR 196 (2025), pp. 1-!!
Persistent link: https://www.econbiz.de/10015432459
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Emotional energy : when customer interactions energize service employees
Cayla, Julien; Auriacombe, Brigitte - In: Journal of marketing 89 (2025) 1, pp. 1-18
Persistent link: https://www.econbiz.de/10015374132
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Algorithmic decision-making in service work : an analysis of changing job autonomy
Glock, Gina - 2024 - 1st edition
Unter dem Schlagwort „Künstliche Intelligenz“ werden weitreichende Veränderungen in der Arbeitswelt verhandelt. Es stellen sich Fragen nach der veränderten Rolle von Menschen in Arbeitsprozessen sowie ihrer Entscheidungsfreiheit über Arbeitsinhalte und -bedingungen. Dieses Buch geht...
Persistent link: https://www.econbiz.de/10015593965
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International trade and job polarization : evidence at the worker level
Keller, Wolfgang; Utar, Hâle - 2023
We employ employer-employee matched data from Denmark and utilize plausibly exogenous variation in the rise of import competition due to the dismantling of import quotas as China entered the World Trade Organization to show, first, that rising import competition has led to reduced employment in...
Persistent link: https://www.econbiz.de/10014326825
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The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola; Rotman, Jeffrey; MacQuilken, Lisa; … - In: Psychology & marketing 40 (2023) 4, pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
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Class performance : an empirical case of Chinese service workers in hair salons
Chen, Wenzhao - In: Regional science policy and practice : RSPP 15 (2023) 9, pp. 1926-1940
Persistent link: https://www.econbiz.de/10014450876
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Shifting positionalities : the challenges of researching class-based marginalised service workers in postcolonial contexts
Azikiwe, Evelyn; Hirst, Craig - In: Journal of marketing management : JMM ; journal of the … 41 (2025) 15/16, pp. 1673-1697
Persistent link: https://www.econbiz.de/10015526698
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Playing with space to deal with the contradictions of customer sovereignty : an ethnography of service workers' spatial tactics in train stations
Grandazzi, Albane; Longueval, Oriane Sitte de; Suquet, … - In: Work, employment and society : a journal of the British … 39 (2025) 3, pp. 615-635
Persistent link: https://www.econbiz.de/10015419948
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Invisible to influential : customer emotional labour’s impact on luxury services
Park, Jungkun; Chen, Yuhsuan - In: International journal of retail and distribution management 53 (2025) 5, pp. 413-430
Persistent link: https://www.econbiz.de/10015611319
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The Influence of Pandemic-Related Workplace Safety Practices on Frontline Service Employee Wellbeing Outcomes
Subramony, Mahesh; Golubovskaya, Maria; Keating, Byron; … - 2022
The COVID-19 pandemic has exposed the vulnerability of frontline employee (FLEs) to infections and other hazards, and highlighted the importance of workplace safety practices (WSP) for service organizations. In response to the critical issue of service safety, we developed and empirically tested...
Persistent link: https://www.econbiz.de/10014087788
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