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isPartOf:"International journal of services and operations management"
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Dienstleistungsmanagement
13
Service management
13
Dienstleistungsqualität
6
Service quality
6
service management
6
Customer satisfaction
5
Kundenzufriedenheit
5
Business process management
4
Production management
4
Produktionswirtschaft
4
Prozessmanagement
4
Dienstleistung
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Qualitätsmanagement
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operations management
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AHP approach
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Anning-Dorson, Thomas
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Azilah Kasim
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Daskin, Mustafa
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Jaaron, Ayham A. M.
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Li, Yibai
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Lu, Allan Cheng Chieh
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Musacchio, John T.
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Mäkinen, Samuli
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Parameshwaran, R.
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Park, Young Won
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Pekkanen, Petra
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Persona, Alessandro
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International journal of services and operations management
SpringerLink / Bücher
49
Journal of service management
33
International journal of hospitality management
30
Forum Dienstleistungsmanagement
23
Journal of service research : JSR
18
International journal of contemporary hospitality management
15
The journal of services marketing
15
Global cases on hospitality industry
13
Springer eBook Collection / Business and Economics
13
Competition in higher education branding and marketing : national and global perspectives
12
Service Value als Werttreiber : Konzepte, Messung und Steuerung
12
Springer eBook Collection
12
Tourism management : research, policies, practice
12
International journal of services technology and management
11
Managing service quality : MSQ ; an international journal
11
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
10
The Sage handbook of hospitality management
10
Gabler Edition Wissenschaft
9
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
9
Journal of retailing and consumer services
9
Lehrbuch
9
Services marketing quarterly
9
Wissenschaft & Praxis
9
International journal of quality and service sciences
8
Journal of business research : JBR
8
Public management review
8
Research
8
Service science, management and engineering : education for the 21st Century
8
Controlling von Dienstleistungen : [die wichtigsten Instrumente und Kennzahlen ; Praxisbeispiele aus unterschiedlichen Branchen ; eigenständige und produktbegleitende Dienstleistungen im Vergleich]
7
Kundenintegration : Forum Dienstleistungsmanagement
7
Schriften zum Produktionsmanagement
7
Schriftenreihe innovatives Dienstleistungsmanagement
7
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
6
Handbook of service science ; [Vol. 1]
6
Handbuch Hospitality Management : Managementkonzepte, Wettbewerbskontext, Unternehmenspraxis
6
Harvard business review : HBR
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
Journal of hospitality marketing & management
6
Krankenhausmanagement : Strategien, Konzepte, Methoden
6
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ECONIS (ZBW)
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1
Innovation development in service firms : a three-model perspective
Anning-Dorson, Thomas
- In:
International journal of services and operations management
28
(
2017
)
1
,
pp. 64-80
Persistent link: https://www.econbiz.de/10011813446
Saved in:
2
Better user-developer communication in service development by collaborative physical modelling
Helminen, Pia
;
Mäkinen, Samuli
;
Holopainen, Mari
- In:
International journal of services and operations management
23
(
2016
)
2
,
pp. 169-186
Persistent link: https://www.econbiz.de/10011584480
Saved in:
3
Analysing courts as a professional service operations management environment
Pekkanen, Petra
;
Puolakka, Tiina
;
Pirttilä, Timo
- In:
International journal of services and operations management
29
(
2018
)
3
,
pp. 332-358
Persistent link: https://www.econbiz.de/10011849973
Saved in:
4
Towards an efficient IS service management: the internal customers' zone of tolerance
Ribeiro, Hugo
;
Barbosa, Belem
- In:
International journal of services and operations management
28
(
2017
)
2
,
pp. 141-162
Persistent link: https://www.econbiz.de/10011859672
Saved in:
5
Value creation through lean management : a case study of healthcare service operations
Salam, Mohammad Asif
;
Khan, Sami A.
- In:
International journal of services and operations management
25
(
2016
)
3
,
pp. 275-293
Persistent link: https://www.econbiz.de/10011636447
Saved in:
6
Lean concept implementation in a consulting company
Balazin, Nenad
;
Stefanic, Nedeljko
- In:
International journal of services and operations management
15
(
2013
)
3
,
pp. 275-292
Persistent link: https://www.econbiz.de/10010127946
Saved in:
7
A framework for a customer approach to performance measurement in a service context
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of services and operations management
22
(
2015
)
2
,
pp. 210-220
Persistent link: https://www.econbiz.de/10011522569
Saved in:
8
A comparative study of the determinants of business and leisure travellers' satisfaction and dissatisfaction
Xu, Xun
;
Li, Yibai
;
Lu, Allan Cheng Chieh
- In:
International journal of services and operations management
33
(
2019
)
1
,
pp. 87-112
Persistent link: https://www.econbiz.de/10012054844
Saved in:
9
A comparison of competing structural models in call centres : prospects for value creation
Jaaron, Ayham A. M.
;
Backhouse, Chris J.
- In:
International journal of services and operations management
10
(
2011
)
3
,
pp. 294-315
Persistent link: https://www.econbiz.de/10009376035
Saved in:
10
Exploring the impact of service recovery on customer affection, perceived value, and sabotaging behaviour : does gender make a difference?
Daskin, Mustafa
;
Azilah Kasim
- In:
International journal of services and operations management
23
(
2016
)
4
,
pp. 467-485
Persistent link: https://www.econbiz.de/10011588653
Saved in:
11
Framework to optimise the inventory centralisation/decentralisation degree and feeding policy in assembly systems
Battini, Daria
;
Faccio, Maurizio
;
Persona, Alessandro
; …
- In:
International journal of services and operations management
6
(
2010
)
2
,
pp. 184-205
Persistent link: https://www.econbiz.de/10003942671
Saved in:
12
Special issue: Service and operations management in 21st century organisations
Gunasekaran, Angappa
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10003942677
Saved in:
13
Optimal service policies under learning effects
Ryder, Geoffrey S.
;
Ross, Kevin G.
;
Musacchio, John T.
- In:
International journal of services and operations management
4
(
2008
)
6
,
pp. 631-651
Persistent link: https://www.econbiz.de/10003765121
Saved in:
14
An integrated closed-loop model for service performance management
Parameshwaran, R.
;
Srinivasan, P. S. S.
- In:
International journal of services and operations management
4
(
2008
)
1
,
pp. 34-55
Persistent link: https://www.econbiz.de/10003629647
Saved in:
15
The logic for increasing service revenue in product manufacturing companies
Gebauer, Heiko
- In:
International journal of services and operations management
3
(
2007
)
4
,
pp. 394-410
Persistent link: https://www.econbiz.de/10003543780
Saved in:
16
Supply chain risk management and organisational decision making : a case study of a major Japanese automotive firm
Shimizu, Takashi
;
Park, Young Won
;
Hong, Paul
- In:
International journal of services and operations management
15
(
2013
)
3
,
pp. 293-312
Persistent link: https://www.econbiz.de/10010127945
Saved in:
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