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~person:"O'Cass, Aron"
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Search: subject_exact:"Servicequalität"
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Dienstleistungsqualität
13
Service quality
13
Consumer behaviour
4
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4
Konsumentenverhalten
4
Kundenzufriedenheit
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Australien
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O'Cass, Aron
Siciliani, Luigi
72
Propper, Carol
52
Bruhn, Manfred
49
Straume, Odd Rune
48
Hanushek, Eric Alan
44
Han, Heesup
42
Rivkin, Steven G.
42
Prybutok, Victor R.
40
Mattila, Anna S.
39
Gravelle, Hugh
35
Brekke, Kurt R.
33
Prentice, Catherine
32
Pathak, Parag A.
29
Hanushek, Eric A.
28
Rockoff, Jonah E.
28
Staiger, Douglas
28
Shahin, Arash
27
Usman, Osly
27
McColl-Kennedy, Janet R.
26
Figlio, David N.
25
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
23
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Das, Jishnu
20
Kain, John F.
20
Sharma, Piyush
20
Balaji, M. S.
19
Michas, Paul N.
19
Benkenstein, Martin
18
Chi, Wuchun
18
Lisic, Ling Lei
18
Omer, Thomas C.
18
Witell, Lars
18
Zhang, Min
18
Francis, Jere R.
17
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The journal of services marketing
4
Journal of business research : JBR
2
Australasian marketing journal
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of retailing and consumer services
1
Journal of sport management : the official journal of the North American Society of Sport Management
1
Managing service quality : MSQ ; an international journal
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Psychology & marketing
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Tourism management : research, policies, practice
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ECONIS (ZBW)
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1
Special issue on critical issues in industrial and business-to-business services
O'Cass, Aron
;
Wetzels, Martin
- In:
Industrial marketing management : the international …
78
(
2019
),
pp. 1-5
Persistent link: https://www.econbiz.de/10012026074
Saved in:
2
Assessing customers' perceived value of the online channel of multichannel retailers : a two country examination
Carlson, Jamie
;
O'Cass, Aron
;
Ahrholdt, Dennis C.
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 90-102
Persistent link: https://www.econbiz.de/10011388091
Saved in:
3
An exploratory study into managing value creation in tourism service firms : understanding value creation phases at the intersection of the tourism service firm and their customers
O'Cass, Aron
;
Sok, Phyra
- In:
Tourism management : research, policies, practice
51
(
2015
),
pp. 186-200
Persistent link: https://www.econbiz.de/10011414944
Saved in:
4
Achieving service quality through service innovation exploration : exploitation ; the critical role of employee empowerment and slack resources
Sok, Phyra
;
O'Cass, Aron
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 137-149
Persistent link: https://www.econbiz.de/10011343383
Saved in:
5
Innovation and business success : the mediating role of customer participation
Ngo, Liem Viet
;
O'Cass, Aron
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1134-1142
Persistent link: https://www.econbiz.de/10009756179
Saved in:
6
Anatomy of service innovation : introduction to the special issue
O'Cass, Aron
;
Song, Michael
;
Li, Yuan
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1060-1062
Persistent link: https://www.econbiz.de/10009756198
Saved in:
7
An empirical assessment of consumers' evaluations of web site service quality : conceptualizing and testing a formative model
O'Cass, Aron
;
Carlson, Jamie
- In:
The journal of services marketing
26
(
2012
)
6
,
pp. 419-434
Persistent link: https://www.econbiz.de/10009672373
Saved in:
8
Optimizing the online channel in professional sport to create trusting and loyal consumers : the role of the professional sports team brand and service quality
Carlson, Jamie
;
O'Cass, Aron
- In:
Journal of sport management : the official journal of …
26
(
2012
)
6
,
pp. 463-478
Persistent link: https://www.econbiz.de/10009706396
Saved in:
9
An e-retailing assessment of perceived website-service innovativeness : implications for website quality evaluations, loyalty and word of mouth
O'Cass, Aron
;
Carlson, Jamie
- In:
Australasian marketing journal
20
(
2012
)
1
,
pp. 28-36
Persistent link: https://www.econbiz.de/10009508012
Saved in:
10
Developing a framework for understanding e-service quality, its antecedents, consequences, and mediators
Carlson, Jamie
;
O'Cass, Aron
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
3
,
pp. 264-286
Persistent link: https://www.econbiz.de/10009232064
Saved in:
11
Understanding service firms brand value creation : a multilevel perspective including the overarching role of service brand marketing capability
Sok, Phyra
;
O'Cass, Aron
- In:
The journal of services marketing
25
(
2011
)
7
,
pp. 528-539
Persistent link: https://www.econbiz.de/10009387521
Saved in:
12
Exploring the relationships between e-service quality, satisfaction, attitudes and behaviours in content-driven e-service web sites
Carlson, Jamie
;
O'Cass, Aron
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 112-127
Persistent link: https://www.econbiz.de/10003990882
Saved in:
13
Understanding the role of retail store service in light of self-image-store image congruence
O'Cass, Aron
;
Grace, Debra
- In:
Psychology & marketing
25
(
2008
)
6
,
pp. 521-537
Persistent link: https://www.econbiz.de/10003735892
Saved in:
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