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~person:"Gustafsson, Anders"
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Dienstleistungsmanagement
4
Service management
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Beziehungsmarketing
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Gustafsson, Anders
Bruhn, Manfred
61
Hadwich, Karsten
29
Leimeister, Jan Marco
29
Krcmar, Helmut
22
Corsten, Hans
19
Ahlert, Dieter
15
Fließ, Sabine
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Haller, Sabine
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Stauss, Bernd
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Roth, Stefan
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Weinkopf, Claudia
11
Woratschek, Herbert
11
Burr, Wolfgang
10
Gössinger, Ralf
9
Pepels, Werner
9
Edvardsson, Bo
8
Spath, Dieter
8
Gebauer, Heiko
7
Hänssler, Karl Heinz
7
Johnston, Robert
7
Lingnau, Volker
7
Michaelis, Manuel
7
Angelis, Jannis
6
Cater-Steel, Aileen
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Fitzsimmons, James A.
6
Ganz, Walter
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Gardini, Marco A.
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Parry, Glenn
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Spohrer, James C.
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Berentzen, Johannes
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Beyer, Lothar
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Chase, Richard B.
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Clark, Graham
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Fitzsimmons, Mona J.
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Freiling, Jörg
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Grönroos, Christian
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Harvey, Jean
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Holzmüller, Hartmut H.
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Jacob, Frank
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Jääskeläinen, Aki
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University of Michigan / Business School
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Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
International journal of services technology and management
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Journal of business research : JBR
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University of Michigan Business School management series
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ECONIS (ZBW)
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Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
2
Kundenintegration in der Dienstleistungsentwicklung : Erfahrungen aus Schweden
Edvardsson, Bo
;
Gustafsson, Anders
;
Witell, Lars
- In:
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
,
(pp. 29-40)
.
2011
Persistent link: https://www.econbiz.de/10008908837
Saved in:
3
Degree of service-oriented in the pulp and paper industry
Davidsson, Nina
;
Edvardsson, Bo
;
Gustafsson, Anders
; …
- In:
International journal of services technology and management
11
(
2009
)
1
,
pp. 24-41
Persistent link: https://www.econbiz.de/10003848962
Saved in:
4
Competing in a service economy : how to create a competitive advantage through service development and innovation
Gustafsson, Anders
;
Johnson, Michael D.
-
2003
-
1. ed.
Persistent link: https://www.econbiz.de/10001719031
Saved in:
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