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person:"Finsterwalder, Jörg"
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Finsterwalder, Jörg
Bruhn, Manfred
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Meffert, Heribert
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Grönroos, Christian
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Meyer, Anton
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Kleinaltenkamp, Michael
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Stauss, Bernd
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Woratschek, Herbert
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Lusch, Robert F.
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Vargo, Stephen L.
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Hadwich, Karsten
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Wirtz, Jochen
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Benkenstein, Martin
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Fließ, Sabine
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Roth, Stefan
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Corsten, Hans
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Engelhardt, Werner Hans
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Freiling, Jörg
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Hogreve, Jens
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Müller, Wolfgang
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Bitner, Mary Jo
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Gouthier, Matthias
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Lovelock, Christopher H.
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Berry, Leonard L.
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Reckenfelderbäumer, Martin
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Rust, Roland T.
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Schmitz, Gertrud
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Zeithaml, Valarie A.
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Edvardsson, Bo
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Fisk, Raymond P.
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Gummesson, Evert
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Management, Prozessgestaltung, Kundenperspektive
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Managing service quality : MSQ ; an international journal
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Proceedings / First International Symposium on Services Science (ISSS'09) : March 23 - 25, 2009, Leipzig, Germany ; [part of the multiconference SABRE]
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ECONIS (ZBW)
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Transformative service research and service dominant logic : quo Vaditis?
Kuppelwieser, Volker
;
Finsterwalder, Jörg
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 91-98
Persistent link: https://www.econbiz.de/10011434091
Saved in:
2
Produktivity in customer groups during a service experience
Finsterwalder, Jörg
;
Kuppelwieser, Volker G.
-
2011
Persistent link: https://www.econbiz.de/10009230457
Saved in:
3
Special issue on "doing more with less" with selected services marketing papers from the ANZMAC 2010 conference
Finsterwalder, Jörg
(
contributor
)
-
Australian and New Zealand Marketing Academy
-
2011
Persistent link: https://www.econbiz.de/10009407396
Saved in:
4
Group service experiences : dynamics and implications of a silmultaneous multi-customer integration in the co-creation process
Finsterwalder, Jörg
- In:
Proceedings / First International Symposium on Services …
,
(pp. 241-256)
.
2009
Persistent link: https://www.econbiz.de/10003862624
Saved in:
5
Kundenausgrenzung: Umgang mit unerwünschten Dienstleistungskunden
Tomczak, Torsten
;
Reinecke, Sven
;
Finsterwalder, Jörg
- In:
Kundenbeziehungen im Dienstleistungsbereich
,
(pp. 399-421)
.
2000
Persistent link: https://www.econbiz.de/10001497664
Saved in:
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