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isPartOf:"Strategic customer relationship management in the age of social media"
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Strategic customer relationship management in the age of social media
Journal of business research : JBR
436
Technological forecasting & social change : an international journal
241
Journal of retailing and consumer services
219
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
211
International journal of internet marketing and advertising : IJIMA
145
Information systems research : ISR
137
SpringerLink / Bücher
134
Journal of management information systems : JMIS
115
Tourism management : research, policies, practice
113
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
105
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
94
Industrial marketing management : the international journal for industrial and high-tech firms
92
Business horizons
90
International journal of business information systems : IJBIS
84
International journal of hospitality management
82
International journal of advertising : the review of marketing communications
81
Springer eBook Collection
81
Management science : journal of the Institute for Operations Research and the Management Sciences
80
Electronic commerce research
79
Journal of marketing communications
79
Management information systems : mis quarterly
77
Psychology & marketing
77
Journal of internet commerce
75
Journal of marketing management : MM
71
Journal of promotion management : innovations in planning and applied research
70
Journal of travel and tourism marketing
68
The journal of product & brand management
68
International journal of electronic commerce : IJEC
65
Journal of electronic commerce research : JECR
65
The journal of brand management : an international journal
64
Journal of information & knowledge management : JIKM
63
International journal of electronic marketing and retailing : IJEMR
61
International journal of networking and virtual organisations : IJNVO
59
International journal of technology marketing : IJTMkt
59
Cogent business & management
57
Journal of marketing
57
Journal of organizational computing and electronic commerce
55
Journal of advertising research
54
Corporate communications : an international journal
52
Journal of knowledge management
52
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ECONIS (ZBW)
14
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1
The impact of social business strategies in creating empirical social business models
Moheb, Siavash
;
Golrokh, Ali
- In:
Strategic customer relationship management in the age …
,
(pp. 1-21)
.
2015
Persistent link: https://www.econbiz.de/10011399115
Saved in:
2
Social CRM analytics : gaining customer insights for designing social CRM strategies
Lal, Prerna
- In:
Strategic customer relationship management in the age …
,
(pp. 22-41)
.
2015
Persistent link: https://www.econbiz.de/10011399116
Saved in:
3
The impact of CRM and social media technologies on customer-orientation process and sales performance
Sheykhlar, Mahdi
;
Shahbaz Keshvari, Rozita
- In:
Strategic customer relationship management in the age …
,
(pp. 42-59)
.
2015
Persistent link: https://www.econbiz.de/10011399121
Saved in:
4
Adoption of facebook for customer relationship management for SMEs : exploring the underlying motivations
Abedin, Babak
- In:
Strategic customer relationship management in the age …
,
(pp. 60-71)
.
2015
Persistent link: https://www.econbiz.de/10011399129
Saved in:
5
Electronic customer relationship management (e-CRM) practices of micro, small, and medium scale enterprises in Ghana
Baah-Ofori, Rebecca
;
Amoako, George
- In:
Strategic customer relationship management in the age …
,
(pp. 72-94)
.
2015
Persistent link: https://www.econbiz.de/10011399133
Saved in:
6
The use of social media in the higher education institutions in Turkey : a case of the higher education institutions in Istanbul
Acılar, Ali
- In:
Strategic customer relationship management in the age …
,
(pp. 95-107)
.
2015
Persistent link: https://www.econbiz.de/10011399195
Saved in:
7
Gamification impact on customer relationship development in virtual environment
Gatautis, Rimantas
;
Medziausiene, Audrone
- In:
Strategic customer relationship management in the age …
,
(pp. 108-128)
.
2015
Persistent link: https://www.econbiz.de/10011399199
Saved in:
8
CKM 2.0 : integrating Web 2.0 into customer knowledge management
Najafloo, Fatemeh
;
Rasouli, Hatef
;
Shamizanjani, Mehdi
- In:
Strategic customer relationship management in the age …
,
(pp. 130-154)
.
2015
Persistent link: https://www.econbiz.de/10011399202
Saved in:
9
The effects of fan personality on participation in social media based brand community : role of personality on participation in the social media
Balapour, Ali
;
Khanlari, Amir
- In:
Strategic customer relationship management in the age …
,
(pp. 155-177)
.
2015
Persistent link: https://www.econbiz.de/10011399204
Saved in:
10
Study of the automatic evaluation of website quality from customer insight : a case study of the most visited news websites as influential social media tool
Arman, Molood
;
Hajipoor, Hassan
;
Sohrabi, Babak
- In:
Strategic customer relationship management in the age …
,
(pp. 178-197)
.
2015
Persistent link: https://www.econbiz.de/10011399209
Saved in:
11
Social media, customer relationship management, and consumers' organic food purchase behavior
Chronis, Evelyn
;
Lu, Qiang
;
Miller, Rohan
- In:
Strategic customer relationship management in the age …
,
(pp. 198-215)
.
2015
Persistent link: https://www.econbiz.de/10011399231
Saved in:
12
The effects of social media-based brand communities on brand loyalty and brand equity : case study - cinere company
Khanlari, Amir
;
Rezaei, Faezeh
;
Mira, Abolghasem
- In:
Strategic customer relationship management in the age …
,
(pp. 216-243)
.
2015
Persistent link: https://www.econbiz.de/10011399345
Saved in:
13
Using social media to influence CRM and loyalty : case study of restaurant industry
Shahbaz Keshvari, Rozita
- In:
Strategic customer relationship management in the age …
,
(pp. 244-267)
.
2015
Persistent link: https://www.econbiz.de/10011399368
Saved in:
14
Electronic word of mouth marketing : relationship between brand loyalty and elctronic word of mouth in social marketing networks
Zamanian, Sahra
;
Khanlari, Amir
- In:
Strategic customer relationship management in the age …
,
(pp. 268-289)
.
2015
Persistent link: https://www.econbiz.de/10011399372
Saved in:
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