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person:"Streukens, Sandra"
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Streukens, Sandra
Stauss, Bernd
19
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15
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Mattila, Anna S.
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Edvardsson, Bo
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Fellmann, Michael
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Gustafsson, Anders
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Miao, Li
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Shin, Hyunju
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ECONIS (ZBW)
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To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
2
Customer preferences for frontline employee traits : homophily and heterophily effects
Streukens, Sandra
;
Andreassen, Tor W.
- In:
Psychology & marketing
30
(
2013
)
12
,
pp. 1043-1052
Persistent link: https://www.econbiz.de/10010232505
Saved in:
3
The effect of humor in electronic service encounters
Dolen, Willemijn M. van
;
Ruyter, Ko de
;
Streukens, Sandra
- In:
Journal of economic psychology : research in economic …
29
(
2008
)
2
,
pp. 160-179
Persistent link: https://www.econbiz.de/10003720651
Saved in:
4
Boost customer loyalty with online support : the case of mobile telecomms providers
Riel, Allard C. R. van
;
Liljander, Veronica
;
Lemmink, Jos
; …
-
2003
Persistent link: https://www.econbiz.de/10001780962
Saved in:
5
Cooperating for service excellence in multi-channel service systems : an empirical assessment
Wiertz, Caroline
;
Ruyter, Ko de
;
Streukens, Sandra
-
2003
Persistent link: https://www.econbiz.de/10001780968
Saved in:
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