This study aims to assess the perceived quality of telecommunication services in Portugal and examine how governance practices influence organizational performance, addressing the lack of empirical evidence on service quality gaps in the Portuguese telecommunications sector. Specifically, it...

For the past decade, U.S. communications policymakers have been debating the need for net-neutrality regulation of "dominant" communications carrier platforms. One of the reasons advanced for regulating these carriers derives from a fear that carriers could reduce competition in the production...

Smart government uses smartphones to provide services to beneficiaries. Organizations face huge obstacles in their attempts to create an efficient methodology for smart government transformation because of the need for successful strategies. Enterprise resource planning and cloud computing are...

Purpose: This study examines the role of autonomous vehicles (AVs) in warehouse inventory management, with a specific focus on Malaysia's national telecommunication and digital infrastructure provider. It identifies key challenges, operational efficiencies, and strategic implementation...

This paper explores the current state, trends, and possible futures of the telecommunication ecosystem in Italy, outlining strategies for development. We adopt a combined methodology, integrating participatory scenario building through the Nominal Group Technique with a structured literature...