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Dienstleistungsqualität
101
Service quality
101
Hospital
73
Krankenhaus
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Gesundheitsversorgung
55
Health care
55
Patienten
33
Patients
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quality improvement
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Castle, Nicholas G.
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3
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3
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Rathert, Cheryl
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Health care management review : HCM review
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
291
Journal of business research : JBR
240
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
172
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
140
Journal of air transport management
136
Journal of hospitality marketing & management
136
The TQM journal : the international review of organizational improvement
124
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
115
International journal of quality & reliability management
109
International journal of quality and service sciences
109
Service business
107
International journal of productivity and quality management : IJPQM
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Journal of service research : JSR
103
International journal of services and operations management
102
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
90
Quality management journal : QMJ
89
Discussion paper series / IZA
88
Cogent business & management
85
Economics of education review
79
International Journal of Research in Business and Social Science : IJRBS
77
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Journal of health economics
73
Managerial auditing journal
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Asia Pacific journal of marketing and logistics
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International journal of auditing : IJA
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Management science : journal of the Institute for Operations Research and the Management Sciences
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1
Learning from patients : the impact of using patients' narratives on patient experience scores
Nembhard, Ingrid M.
;
Matta, Sasmira
;
Shaller, Dale
; …
- In:
Health care management review : HCM review
49
(
2024
)
1
,
pp. 2-13
Persistent link: https://www.econbiz.de/10014455355
Saved in:
2
Workload, nurse turnover, and patient mortality : test of a hospital-level moderated mediation model
Subramony, Mahesh
;
Vogus, Timothy J.
;
Chadwick, Clint
; …
- In:
Health care management review : HCM review
49
(
2024
)
1
,
pp. 23-34
Persistent link: https://www.econbiz.de/10014455375
Saved in:
3
Physician selection for hospital integration : theoretical considerations and empirical findings
Alinezhad, Farbod
;
Post, Brady
;
Young, Gary J.
- In:
Health care management review : HCM review
49
(
2024
)
2
,
pp. 94-102
Persistent link: https://www.econbiz.de/10014508016
Saved in:
4
Body work and body meanings in patient-centered care : health care professionals and patients with disabilities in Italian hospitals
Brizio, Greta Elisabetta
;
Paolino, Chiara
- In:
Health care management review : HCM review
49
(
2024
)
2
,
pp. 103-115
Persistent link: https://www.econbiz.de/10014508017
Saved in:
5
Provision of chaplaincy services in U.S. hospitals : a strategic conformity perspective
White, Kelsey B.
;
Lee, Shoou-Yih Daniel
;
Jennings, J'Aime C.
- In:
Health care management review : HCM review
48
(
2023
)
4
,
pp. 342-351
Persistent link: https://www.econbiz.de/10014375069
Saved in:
6
If you say so : a mixed-method study of hospital mergers and quality of care
Westra, Daan
;
Angeli, Federica
;
Kemp, Ron
;
Batterink, …
- In:
Health care management review : HCM review
47
(
2022
)
1
,
pp. 37-48
Persistent link: https://www.econbiz.de/10012814549
Saved in:
7
Dispersion in the hospital network of shared patients is associated with less efficient care
Everson, Jordan
;
Adler-Milstein, Julia R.
; …
- In:
Health care management review : HCM review
47
(
2022
)
2
,
pp. 88-99
Persistent link: https://www.econbiz.de/10013186321
Saved in:
8
Information tools for care coordination in patient handover: Is an electronic medical record enough to support nurses?
Ghosh, Kaushik
;
Dohan, Michael S.
;
Curl, Eileen Deges
; …
- In:
Health care management review : HCM review
47
(
2022
)
2
,
pp. 100-108
Persistent link: https://www.econbiz.de/10013186323
Saved in:
9
Health care professionals' motivation, their behaviors, and the quality of hospital care : a mixed-methods systematic review
Veenstra, Gepke L.
;
Dabekaussen, Kirsten F. A. A.
; …
- In:
Health care management review : HCM review
47
(
2022
)
2
,
pp. 155-167
Persistent link: https://www.econbiz.de/10013186344
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10
Factors associated with patient trust in their clinicians : results from the Healthy Work Place study
Khullar, Dhruv
;
Prasad, Kriti
;
Neprash, Hannah
;
Poplau, Sara
- In:
Health care management review : HCM review
47
(
2022
)
4
,
pp. 289-296
Persistent link: https://www.econbiz.de/10013411895
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11
Exploring characteristics of specialization as moderators of the link between specialization and patient experience of care
Schneider, Annika
;
Oppel, Eva-Maria
- In:
Health care management review : HCM review
47
(
2022
)
4
,
pp. 297-307
Persistent link: https://www.econbiz.de/10013411906
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12
Exploring system features of primary care practices that promote better providers' clinical work satisfaction : a qualitative comparative analysis
Liu, Lingrui
;
Chien, Alyna T.
;
Singer, Sara J.
- In:
Health care management review : HCM review
47
(
2022
)
4
,
pp. 360-368
Persistent link: https://www.econbiz.de/10013412295
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13
The impact of public hospitals' privatization on nurse staffing
Ramamonjiarivelo, Zo
;
Hearld, Larry
;
Weech-Maldonado, Robert
- In:
Health care management review : HCM review
46
(
2021
)
4
,
pp. 266-277
Persistent link: https://www.econbiz.de/10012664456
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14
Examining the financial and quality performance effects of group purchasing organizations
Walker, Daniel M.
;
McAlearney, John S.
;
Sharma, Luv
; …
- In:
Health care management review : HCM review
46
(
2021
)
4
,
pp. 278-288
Persistent link: https://www.econbiz.de/10012664478
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15
On the relations between focus, experience, and hospital performance
Zepeda, David E.
;
Nyaga, Gilbert N.
;
Young, Gary J.
- In:
Health care management review : HCM review
46
(
2021
)
4
,
pp. 289-298
Persistent link: https://www.econbiz.de/10012664482
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16
Organizational characteristics associated with high performance on quality measures in pediatric primary care : a positive deviance study
Goff, Sarah L.
;
Mazor, Kathleen M.
;
Priya, Aruna
; …
- In:
Health care management review : HCM review
46
(
2021
)
3
,
pp. 196-205
Persistent link: https://www.econbiz.de/10012644031
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17
Infusing, sustaining, and replenishing compassion in health care organizations through compassion practices
McClelland, Laura E.
;
Vogus, Timothy J.
- In:
Health care management review : HCM review
46
(
2021
)
1
,
pp. 55-65
Persistent link: https://www.econbiz.de/10012520515
Saved in:
18
A reason to renovate : the association between hospital age of plant and value-based purchasing performance
Beauvais, Brad
;
Richter, Jason P.
;
Kim, Forest S.
; …
- In:
Health care management review : HCM review
46
(
2021
)
1
,
pp. 66-74
Persistent link: https://www.econbiz.de/10012520519
Saved in:
19
How teams impact patient satisfaction : a review of the empirical literature
Hoff, Timothy
;
Prout, Kathryn
;
Carabetta, Shannon
- In:
Health care management review : HCM review
46
(
2021
)
1
,
pp. 75-85
Persistent link: https://www.econbiz.de/10012520520
Saved in:
20
Optimizing patient partnership in primary care improvement : a qualitative study
Alidana, Shahnaz
;
Martelli, Peter F.
;
Singer, Sara J.
; …
- In:
Health care management review : HCM review
46
(
2021
)
2
,
pp. 123-134
Persistent link: https://www.econbiz.de/10012520593
Saved in:
21
Assessing the relationship of the human resource, finance, and information technology functions on reported performance in hospitals using the lean management system
Shortell, Stephen M.
;
Rundall, Thomas G.
;
Blodgett, Janet C.
- In:
Health care management review : HCM review
46
(
2021
)
2
,
pp. 145-152
Persistent link: https://www.econbiz.de/10012520617
Saved in:
22
Sustaining participation in multisector health care alliances : the role of personal and stakeholder group influence
Hearld, Larry R.
;
Alexander, Jeffrey A.
- In:
Health care management review : HCM review
45
(
2020
)
3
,
pp. 196-206
Persistent link: https://www.econbiz.de/10012294702
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23
Impact of relational coordination on staff and patient outcomes in outpatient surgical clinics
Gittell, Jody Hoffer
;
Logan, Caroline
;
Cronenwett, Jack
; …
- In:
Health care management review : HCM review
45
(
2020
)
1
,
pp. 12-20
Persistent link: https://www.econbiz.de/10012157697
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24
Magnetic work environments : patient experience outcomes in magnet versus non-magnet hospitals
McCaughey, Deirdre
;
McGhan, Gwen
;
Rathert, Cheryl
; …
- In:
Health care management review : HCM review
45
(
2020
)
1
,
pp. 21-31
Persistent link: https://www.econbiz.de/10012157698
Saved in:
25
Nurse practitioner-physician comanagement of primary care patients : the promise of a new delivery care model to improve quality of care
Norful, Allison Andreno
;
Swords, Kyleen
;
Marichal, Mickaela
- In:
Health care management review : HCM review
44
(
2019
)
3
,
pp. 235-245
Persistent link: https://www.econbiz.de/10012103016
Saved in:
26
Does physician leadership affect hospital quality, operational efficiency, and financial performance?
Tasi, Michael C.
;
Keswani, Aakash
;
Bozic, Kevin J.
- In:
Health care management review : HCM review
44
(
2019
)
3
,
pp. 256-262
Persistent link: https://www.econbiz.de/10012103028
Saved in:
27
Doing well by doing good : evaluating the influence of patient safety performance on hospital financial outcomes
Beauvais, Brad
;
Richter, Jason P.
;
Kim, Forest S.
- In:
Health care management review : HCM review
44
(
2019
)
1
,
pp. 2-9
Persistent link: https://www.econbiz.de/10011982136
Saved in:
28
Service line structure and decision-maker attention in three health systems : implications for patient-centered care
Louis, Christopher J.
;
Clark, Jonathan R.
;
Gray, Barbara L.
- In:
Health care management review : HCM review
44
(
2019
)
1
,
pp. 41-56
Persistent link: https://www.econbiz.de/10011982148
Saved in:
29
Common predictors of nurse-reported quality of care and patient safety
Stimpfel, Amy Witkoski
;
Djukic, Maja
;
Brewer, Carol S.
; …
- In:
Health care management review : HCM review
44
(
2019
)
1
,
pp. 57-66
Persistent link: https://www.econbiz.de/10011982150
Saved in:
30
Examination of the relationship between management and clinician perception of patient safety climate and patient satisfaction
Mazurenko, Olena
;
Richter, Jason
;
Kazley, Abby Swanson
; …
- In:
Health care management review : HCM review
44
(
2019
)
1
,
pp. 79-89
Persistent link: https://www.econbiz.de/10011982157
Saved in:
31
A taxonomy of hospitals participating in Medicare accountable care organizations
Bazzoli, Gloria J.
;
Harless, David W.
;
Chukmaitov, Askar S.
- In:
Health care management review : HCM review
44
(
2019
)
2
,
pp. 93-103
Persistent link: https://www.econbiz.de/10012003967
Saved in:
32
Factors associated with hospital participation in centers for medicare and medicaid services' accountable care organization programs
Chukmaitov, Askar S.
;
Harless, David W.
;
Bazzoli, Gloria J.
- In:
Health care management review : HCM review
44
(
2019
)
2
,
pp. 104-114
Persistent link: https://www.econbiz.de/10012003971
Saved in:
33
Coping with interdependencies related to patient choice : boundary-spanning at four accountable care organizations
Hilligoss, Brian
;
McAlearney, Ann Scheck
;
Song, Paula H.
- In:
Health care management review : HCM review
44
(
2019
)
2
,
pp. 115-126
Persistent link: https://www.econbiz.de/10012003973
Saved in:
34
The impact of accountable care organization participation on hospital patient experience
Diana, Mark L.
;
Zhang, Yongkang
;
Yeager, Valerie A.
; …
- In:
Health care management review : HCM review
44
(
2019
)
2
,
pp. 148-158
Persistent link: https://www.econbiz.de/10012004002
Saved in:
35
A systematic review of vertical integration and quality of care, efficiency, and patient-centered outcomes
Machta, Rachel M.
;
Maurer, Kristin A.
;
Jones, David J.
; …
- In:
Health care management review : HCM review
44
(
2019
)
2
,
pp. 159-173
Persistent link: https://www.econbiz.de/10012004004
Saved in:
36
Giving voice to all patients : on patients at the margins and their intention and perceived ability to complain
Salge, Torsten Oliver
;
Antons, David
;
Cichy, Patrick
; …
- In:
Health care management review : HCM review
43
(
2018
)
2
,
pp. 126-137
Persistent link: https://www.econbiz.de/10011845638
Saved in:
37
The quality perception gap between employees and patients in hospitals
Willems, Jurgen
;
Ingerfurth, Stefan
- In:
Health care management review : HCM review
43
(
2018
)
2
,
pp. 157-167
Persistent link: https://www.econbiz.de/10011845645
Saved in:
38
Fostering evidence-based quality improvement for patient-centered medical homes : initiating local quality councils to transform primary care
Stockdale, Susan E.
;
Zuchowski, Jessica
;
Rubenstein, Lisa V.
- In:
Health care management review : HCM review
43
(
2018
)
2
,
pp. 168-180
Persistent link: https://www.econbiz.de/10011845666
Saved in:
39
Team functioning as a predictor of patient outcomes in early medical home implementation
Wu, Frances M.
;
Rubenstein, Lisa V.
;
Yoon, Jean
- In:
Health care management review : HCM review
43
(
2018
)
3
,
pp. 238-248
Persistent link: https://www.econbiz.de/10011881335
Saved in:
40
Contextual factors that influence quality improvement implementation in primary care : the role of organizations, teams, and individuals
Shea, Christopher M.
;
Turner, Kea
;
Albritton, Jordan
; …
- In:
Health care management review : HCM review
43
(
2018
)
3
,
pp. 261-269
Persistent link: https://www.econbiz.de/10011881345
Saved in:
41
Targeted implementation of the Comprehensive Unit-Based Safety Program through an assessment of safety culture to minimize central line-associated bloodstream infections
Richter, Jason P.
;
McAlearney, Ann Scheck
- In:
Health care management review : HCM review
43
(
2018
)
1
,
pp. 42-49
Persistent link: https://www.econbiz.de/10011791169
Saved in:
42
An intraorganizational model for developing and spreading quality improvement innovations
Kellogg, Katherine C.
;
Gainer, Lindsay A.
;
Allen, …
- In:
Health care management review : HCM review
42
(
2017
)
4
,
pp. 292-302
Persistent link: https://www.econbiz.de/10011759456
Saved in:
43
Does size matter in aged care facilities? : a literature review of the relationship between the number of facility beds and quality
Baldwin, Richard E.
;
Chenoweth, Lynnette
;
Dela Rama, Marie
- In:
Health care management review : HCM review
42
(
2017
)
4
,
pp. 315-327
Persistent link: https://www.econbiz.de/10011759472
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44
Nursing home administrator quality improvement self-efficacy scale
Siegel, Elena O.
;
Zisberg, Anna
;
Bakerjian, Debra
; …
- In:
Health care management review : HCM review
42
(
2017
)
4
,
pp. 328-340
Persistent link: https://www.econbiz.de/10011759479
Saved in:
45
Financial performance, employee well-being, and client well-being in for-profit and not-for-profit nursing homes : a systematic review
Bos, Aline
;
Boselie, Paul
;
Trappenburg, Margaretha Johanna
- In:
Health care management review : HCM review
42
(
2017
)
4
,
pp. 352-368
Persistent link: https://www.econbiz.de/10011759632
Saved in:
46
Team dynamics, clinical work satisfaction, and patient care coordination between primary care providers : a mixed methods study
Song, Hummy
;
Ryan, Molly
;
Tendulkar, Shalini
;
Fisher, …
- In:
Health care management review : HCM review
42
(
2017
)
1
,
pp. 28-41
Persistent link: https://www.econbiz.de/10011632119
Saved in:
47
Evaluating the link between human resource management decisions and patient satisfaction with quality of care
Oppel, Eva-Maria
;
Winter, Vera
;
Schreyögg, Jonas
- In:
Health care management review : HCM review
42
(
2017
)
1
,
pp. 53-64
Persistent link: https://www.econbiz.de/10011632124
Saved in:
48
Patient experience and hospital profitability : is there a link?
Richter, Jason P.
;
Muhlestein, David B.
- In:
Health care management review : HCM review
42
(
2017
)
3
,
pp. 247-257
Persistent link: https://www.econbiz.de/10011717201
Saved in:
49
The proliferation of elective services in U.S. urban hospitals
Trinh, Hanh Q.
;
Begun, James W.
- In:
Health care management review : HCM review
42
(
2017
)
2
,
pp. 184-190
Persistent link: https://www.econbiz.de/10011702684
Saved in:
50
Use of foreign-educated nurses and patient satisfaction in U.S. hospitals
Mazurenko, Olena
;
Menachemi, Nir
- In:
Health care management review : HCM review
41
(
2016
)
4
,
pp. 306-315
Persistent link: https://www.econbiz.de/10011591454
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