Leadership is a key predictor of employees' well-being, especially in sectors with high labor intensity and role changes, such as the hotel sector. Leadership communication can act as a major job resource element in forming positive exchanges with employees. This research investigates the...

The hospitality sector is an environment where leadership quality significantly impacts organizational performance and employees' well-being. However, research on leadership styles in the Greek hotel industry remains limited. Using the Multifactor Leadership Questionnaire (MLQ), this research...

This study examines Chinese hotel employees' understanding of customer relationship management (CRM) practices, with a focus on loyalty programme behaviour (LPB). Specifically, it investigates how three factors-loyalty programme (LP) awareness, LP knowledge, and LP concerns-shape employees'...

Purpose This study aims to determine the indirect influence of transformational leadership on cultural intelligence and employee innovativeness in the context of Ugandan hotel employees. Design/methodology/approach We employed a cross-sectional correlational design to collect and analyze data...

The hotel industry, recognizing the critical need to understand the dynamics between job demands, job resources, service-oriented job crafting and employee well-being, investigates this interplay utilizing the Job-Demands-Resources (JD-R) theory as its framework. The study employed a...