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type_genre:"Bibliographie"
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Search: subject_exact:"Verbraucherzufriedenheit"
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Verbraucherzufriedenheit
4
Consumer satisfaction
2
Kundenbindung
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Management
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Service industries
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verbraucherzufriedenheit
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Alexander, Jim
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Baker, Ronald J.
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Hakim, Latif al-
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Hill, Nigel
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Jaffe, David
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USB Cologne (EcoSocSci)
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The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs
Price, Bill
;
Jaffe, David
-
2008
Persistent link: https://www.econbiz.de/10004910141
Saved in:
2
Living brands : collaboration + innovation = customer fascination
Nadeau, Raymond A.
-
2007
Persistent link: https://www.econbiz.de/10004875849
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3
Challenges of managing information quality in service organizations
Hakim, Latif al-
(
contributor
)
-
2007
Persistent link: https://www.econbiz.de/10004875867
Saved in:
4
Handbook of customer satisfaction and loyalty measurement
Hill, Nigel
;
Alexander, Jim
-
2006
-
3. ed.
Persistent link: https://www.econbiz.de/10004871040
Saved in:
5
Measure what matters to customers : using key predictive indicators
Baker, Ronald J.
-
2006
Persistent link: https://www.econbiz.de/10004872006
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