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Customer service
Sales behaviour
210
Verkaufsverhalten
210
Verkaufspsychologie
86
Salespeople
55
Verkaufspersonal
55
Verkauf
42
Selling
33
Verkaufstechnik
33
Verkaufsgespräch
32
Consumer behaviour
29
Konsumentenverhalten
29
Relationship marketing
28
Beziehungsmarketing
27
Deutschland
25
Germany
25
USA
23
United States
22
B-to-B-Marketing
16
Business-to-business marketing
16
Theorie
16
Theory
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Customer satisfaction
15
Kommunikation
15
Kundenzufriedenheit
15
Erfolgsfaktor
14
Success factor
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Vertrieb
14
Communication
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Marketing
12
Experiment
11
Kaufentscheidung
11
Dienstleistungsqualität
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Physical distribution
10
Service quality
10
Social network
10
Soziales Netzwerk
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Kundenmanagement
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Marketingmanagement
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Emotion
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Austria
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Neuburger, Rahild
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Aktuelle Aspekte in der Dienstleistungsforschung : [im November 2013 fand an der Ludwig-Maximilians-Universität München der 17. Workshop Dienstleistungsmarketing statt, der vom Institut für Marketing ausgerichtet wurde]
1
Büro-Spicker
1
European journal of marketing : EJM
1
Journal of marketing theory and practice : JMTP
1
Organization science : a journal of the Institute for Operations Research and the Management Sciences ; bridging disciplines to advance knowledge of organizations
1
Psychology & marketing
1
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ECONIS (ZBW)
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1
The Austrian view and value co-creation process in solution-oriented firms : a seven stage, "solution prototyping" framework
Plouffe, Christopher R.
;
Nagel, Duane
;
Bonney, Leff
; …
- In:
Journal of marketing theory and practice : JMTP
28
(
2020
)
1
,
pp. 79-97
Persistent link: https://www.econbiz.de/10012181637
Saved in:
2
Customer service recovery : the challenge of misbehavior in service encounters
Jerger, Christina
- In:
Aktuelle Aspekte in der Dienstleistungsforschung : [im …
,
(pp. 119-143)
.
2015
Persistent link: https://www.econbiz.de/10010469029
Saved in:
3
It takes just 120 seconds : predicting satisfaction in technical support calls
Hall, Judith A.
;
Verghis, Phil
;
Stockton, William
;
Goh, …
- In:
Psychology & marketing
31
(
2014
)
7
,
pp. 500-508
Persistent link: https://www.econbiz.de/10010382588
Saved in:
4
Service employees and customer phone rage : an empirical analysis
Harris, Lloyd C.
- In:
European journal of marketing : EJM
47
(
2013
)
3/4
,
pp. 463-484
Persistent link: https://www.econbiz.de/10009733023
Saved in:
5
Linking customer interaction and innovation : the mediating role of new organizational practices
Foss, Nicolai J.
;
Laursen, Keld
;
Pedersen, Torben
- In:
Organization science : a journal of the Institute for …
22
(
2011
)
4
,
pp. 980-999
Persistent link: https://www.econbiz.de/10009272320
Saved in:
6
Verkaufspsychologie : [Kundenkontakte zielorientiert und erfolgreich gestalten]
Neuburger, Rahild
-
2008
Persistent link: https://www.econbiz.de/10003633090
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