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~isPartOf:"Proceedings of the 12th European Conference on Knowledge Management ; Vol. 2"
~subject:"Call centre"
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Proceedings of the 12th European Conference on Knowledge Management ; Vol. 2
Cuadernos de administración : quarterly publication of Facultad de Ciencias de la Administración, Universidad del Valle
1
Strategic knowledge management in multinational organizations
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The Indian journal of economics
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management
for improving performance in call centre service delivery
Pandey, Pushkal
;
Moffett, Sandra
;
McAdam, Rodney
-
2011
Persistent link: https://www.econbiz.de/10009717415
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