About Research Guide EconDesk / FAQ
What can Research Guide EconDesk do for me?
Research Guide EconDesk is a service of the ZBW - Leibniz Information Centre for Economics. It supports you individually in your search for economics-specific information.
Ask us via e-mail, chat, or the phone. We advise you individually and without charge on the search for literature and facts in economics & business studies.
Which questions can I put?
We answer questions on literature search and library services and support you with your individual data search in economics and business studies,
e.g. with the search for:
- Statistical data
- Information on companies and institutions
- Biographical information
- Country information
- Definitions of terms
- Translation of terms from English to German
- Explanation of acronyms abbreviations
- General information from encyclopaedias.
How much does it cost?
Research Guide EconDesk is free of charge.
Who can use Research Guide EconDesk?
Everyone who wants to put questions concerning economics and business studies is welcome to use Research Guide EconDesk. Questions can be answered in German and English.
At what time is the service available?
When will I receive an answer?
Questions that are put via e-mail (and questions that are put via chat or telephone but cannot be answered immediately) will be answered as soon as possible – within two business days (Mo-Fr) at the latest.
How does Research Guide EconDesk ensure the quality of answers?
Information for answering your question is taken from:
- The stock of reference works and databases of the ZBW - Leibniz Information Centre for Economics,
- free databases and websites that have been selected for quality and factual content and
- the general library stock.
Research Guide EconDesk staff are familiar with databases and literature search as well as with the internet. They check internet resources by using a catalogue of criteria to assess and assure the quality and suitability for academic work.
What is QuestionPoint?
QuestionPoint is a software that renders the administration of chat and e-mail reference easier. QuestionPoint is used in libraries all over the world. All questions you send to Research Guide EconDesk are processed with the software QuestionPoint. Your questions are saved on the QuestionPoint server in the USA.
What happens to the personal data I provide in the webforms?
Your personal data (name, e-mail address) is used by the ZBW – in accordance with German data protection regulations – exclusively to provide this information service.
The ZBW uses the software QuestionPoint of the company OCLC to handle your questions. Therefore data will be transferred to servers of OCLC in the USA. This data transfer is performed on the basis of the "standard contractual clauses for the transfer of personal data to third countries" of the European Union. Please be aware that the level of data protection in third countries might differ from German and EU standards.
Your e-mail address and your name will be separated from your question on the OCLC server after 90 days. However, they remain stored on the OCLC server.
For the name field, we recommend the use of pseudonyms.
Any information you enter into the question field is also stored on the OCLC server. We therefore recommend you to provide personal data ONLY in the corresponding fields.
By submitting your question, you agree to these terms. If you do not agree, please use the service via Phone (+49 (0)431 8814 555).
How can I complain about answers?
Research Guide EconDesk only answers questions about EconBiz, other services of the ZBW - Leibniz Information Centre for Economics as well as questions on literature and data search in economics and business studies. We cannot always provide an answer from our resources.
We aim to provide punctual, up-to-date information individually tailored to your needs. Should we fail to do this, should there have occurred a misunderstanding or should you not be entirely satisfied with an answer for some other reason, we will be glad to process your question again after a clarification.
Please send us your complaint within 21 days after the receipt of the answer via our feedback form. For processing your reclamation please quote the ID of the respective question. You will find the ID in the subject line of the answer e-mail.
Please note that chat transcripts and e-mail requests for information are deleted from our system or anonymized after 90 days.
We will be glad to receive your feedback on Research Guide EconDesk.