About Research Guide EconDesk / FAQ
Which questions can I ask?
We answer questions on literature search and library services and support you with your individual data search in economics and business studies,
e.g. with the search for:
- Statistical data
- Information on companies and institutions
- Biographical information
- Country information
- Definitions of terms
- Translation of terms from English to German
- Explanation of acronyms abbreviations
- General information from encyclopaedias.
How does Research Guide EconDesk ensure the quality?
The EconDesk staff are subject librarians from economics and business studies of ZBW - Leibniz Information Centre for Economics.
They are well aware of quality criteria for scholarly information and assure the quality and suitability of the resources they suggest, for academic work.
When will I receive an answer?
Questions that are put via e-mail (and questions that are put via chat or telephone but cannot be answered immediately) will be answered as soon as possible – within two days (Mo-Fr) at the latest.
What happens to the personal data I provide in the webforms?
Your personal data (name, e-mail address) is used by the ZBW – in accordance with German data protection regulations – exclusively to provide this information service.
The ZBW uses the software QuestionPoint of the company OCLC to handle your questions. Therefore data will be transferred to servers of OCLC in the USA. This data transfer is performed on the basis of the "standard contractual clauses for the transfer of personal data to third countries" of the European Union. Please be aware that the level of data protection in third countries might differ from German and EU standards.
Your e-mail address and your name will be separated from your question on the OCLC server after 90 days. However, they remain stored on the OCLC server.
For the name field, we recommend the use of pseudonyms.
Any information you enter into the question field is also stored on the OCLC server. We therefore recommend you to provide personal data ONLY in the corresponding fields.
By submitting your question, you agree to these terms. If you do not agree, please use the service via Phone (+49 (0)431 8814 555).
How can I complain about answers?
We aim to provide punctual, up-to-date information individually tailored to your needs. Should you not be entirely satisfied with an answer, we will be glad to process your question again after a clarification.
You can also use our feedback form. We will be happy to receive your feedback, suggestions or comments.
What is QuestionPoint?
QuestionPoint is a software that renders the administration of chat and e-mail reference easier. QuestionPoint is used in libraries all over the world. All questions you send to Research Guide EconDesk are processed with the software QuestionPoint. Your questions are saved on the QuestionPoint server in the USA.