The fulfilment of government objectives is dependent on information. Traditionally, this information originates from a classic process of input, (processing) activities, and output. However, in light of increased intergovernmental data sharing, the movement towards open data and opportunities...

Discussing the future of research in public administration (PA) is more than just listing topics for reserach which are inspired by possible future challenges for the public sector. Even if national contexts determine a strong path dependency for research agendas, there are four major trends...

A szerző elemzését azzal kezdi, hogy ma már nem lehet megkerülni a közszolgálati szektor teljesítményének mérését. A közszférában azonban a teljesítmény fogalmának meghatározása sem könnyű feladat. Hasznosnak látszik a teljesítmény szempontjából is elkülöníteni...

The public administration and public services have always taken a marginal place in the political scientists’ behavioural research. Public administration students on the other hand tend to focus on political and administrative elites and institutions, and largely ignored citizens in...

Charters are official commitments to quality and reform. Belgium introduced its Charter of the User of Public Services in 1993. The federal administration’s Copernicus reform began in 1999 and had a strong external outlook. It therefore may be considered as a second User Charter. In this...

Concerns with declining public trust in government have become a permanent element of the contemporary political discourse. This concern also extends to levels of citizens' trust in the public administration and public services. Trust is said to be declining, and this decline is generally seen...

Concerns for restoring citizens' trust in government are at the core of public sector modernization. Public distrust is often blamed on the bad functioning of public services, and in political discourse well-functioning public services are said to create trust in government. This is a very...

Public sector reforms often focus on high impact agencies in order to restore trust in government and in the public administration. Using a face-to-face survey on citizensiquest; attitudes toward public services, we test what public agencies contribute to citizensiquest; general image of...

The fulfilment of government objectives is dependent on information. Traditionally, this information originates from a classic process of input, (processing) activities, and output. However, in light of increased intergovernmental data sharing, the movement towards open data and opportunities...