This report is a user's guide for defining, measuring, and improving the performance of health service delivery organizations. The authors define six core performance domains: quality, efficiency, utilization, access, learning, and sustainability and provide a compendium of metrics that have...

Objective: To investigate how donors and government agencies responded to a proliferation of donors providing aid to Ghana’s health sector between 1995 and 2012. Methods: We interviewed 39 key informants from donor agencies, central government and nongovernmental organizations in Accra. These...

Using data from the 1994-1996 waves of the German Socio-Economic Panel (GSOEP), this prospective longitudinal study investigates the association between job displacement and subsequent self-assessed health (SAH). The sample consists of 253 displaced workers and a comparison group of 6,934...

Problem: Maternal and neonatal mortality remains high in low- and middle-income countries, with poor quality of intrapartum care as a barrier to further progress. Approach: We developed and tested a method of measuring the quality of maternal and neonatal care that could be embedded in a larger...

In 2009, the Centers for Medicare & Medicaid Services publicly reported hospital-level risk-standardized 30-day mortality and readmission rates after acute myocardial infarction (AMI) and heart failure (HF). The authors calculated 30-day mortality and readmission rates for all Medicare...

In 2009, the Centers for Medicare & Medicaid Services publicly reported hospital-level risk-standardized 30-day mortality and readmission rates after acute myocardial infarction (AMI) and heart failure (HF). The authors calculated 30-day mortality and readmission rates for all Medicare...

Using data from the 1994-1996 waves of the German Socio-Economic Panel (GSOEP), this prospective longitudinal study investigates the association between job displacement and subsequent self-assessed health (SAH). The sample consists of 253 displaced workers and a comparison group of 6,934...

Problem: Maternal and neonatal mortality remains high in low- and middle-income countries, with poor quality of intrapartum care as a barrier to further progress. Approach: We developed and tested a method of measuring the quality of maternal and neonatal care that could be embedded in a larger...