This study utilizes unique field data from a major quick-service restaurant chain to investigate the longitudinal interplay of objective service performance, perceived service quality, and actual purchase amount in the context of an upward product line extension. Results indicate that objective...

A recent World Bank report reveals that poverty has been decreasing in all regions of the world with the exception of sub-Saharan Africa (SSA) as more than 45% of countries in the sub-region are off-track from achieving the Millennium Development Goal (MDG) extreme poverty target. This paper...

This study investigates the role of information sharing offices and its association with market power in the African banking industry. The empirical evidence is based on a panel of 162 banks from 42 countries for the period 2001-2011. Five simultaneity-robust estimation techniques are employed,...