Purpose: Based on social science theories of customer's action such as theory of planned behaviour, theory of reasoned action, and technology acceptance model, this paper adopts belief–attitude–intention model to study impact of perceived process-belief of different stages of e-service...

Purpose: This paper seeks to examine the export competitiveness and concentration level of the 15 top sugar exporting countries over the last 18 years (2001–2018) with special reference to India. Design/methodology/approach: First, the paper utilizes a review based approach and explains the...

Purpose: A government website is considered as an electronic government service delivery system (eGSDS). The authors look at this eGSDS from its process point of view. This study aims to expand the existing knowledge of e-government adoption, and to identify the significance of eGSDS process to...

Purpose: The purpose of this study is to understand and interpret the fundamental meanings attached to consumer behavior through m-Government (m-Gov) experience and to derive insights. The study explores the extent to which the emergence of m-Gov is able to change citizens established behavior...

Purpose: The purpose of this paper is to revisit the growth mechanism of Indian sugar industry by deploying quantitative and qualitative metaphors. Design/methodology/approach: The research paper has been composed through comprehensive primary research survey using a structured questionnaire,...