Purpose – The purpose of this paper is to empirically examine what senior supply chain executives measure and how they perceive performance measurement from a balanced scorecard (BSC) perspective. Design/methodology/approach – A survey designed from the four perspectives of the BSC framework...

Purpose – The objective of this paper is to develop an integrated model for performance management (PM) of manufacturing industries. Design/methodology/approach – The proposed integrated model consists of performance measurement by the extended Brown Gibson model by considering the objective...

Purpose – The purpose of this paper is to study the process, network, skills and practices of service parts logistics organizations in the Asia Pacific region. Specifically, it attempts to propose a new framework for service parts logistics management based on interview inputs from several...