Much has been written about the positive contribution made by the customer to innovation in bespoke and low-volume products like those of construction. Far less attention has been given to the potentially corrosive effects the client might have on innovation. Drawing on three construction case...

The service-led project is driven by the demand for long-term service provision based on the output of a conventional capital good. The project management implications of the extended timeframe for such projects are considered and the added risks and uncertainties associated with planning for an...