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How financial firms decide on technology
Hitt, Lorin M.
;
Frei, Frances X.
;
Harker, Patrick T.
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1998
Persistent link: https://www.econbiz.de/10001426408
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2
Effective call center management : evidence from financial services
Evenson, Ann
;
Harker, Patrick T.
;
Frei, Frances X.
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1999
Persistent link: https://www.econbiz.de/10001429062
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3
Designing the future of banking : lessons learned from the trenches
Harker, Patrick T.
;
Hunter, Larry W.
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1998
Persistent link: https://www.econbiz.de/10001427583
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4
Do better customers utilize electronic distribution channels? : The case of PC banking
Hitt, Lorin M.
;
Frei, Frances X.
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1999
Persistent link: https://www.econbiz.de/10001427403
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5
Opening the box : information technology, work parctices, and wages
Hunter, Larry W.
;
Lafkas, John J.
-
1999
Persistent link: https://www.econbiz.de/10001477853
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6
Extensions of modified DEA
Xue, Mei
;
Harker, Patrick T.
-
1999
Persistent link: https://www.econbiz.de/10001426225
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7
Service competition, outsourcing and co-production in a queuing game
Cachon, Gérard P.
;
Harker, Patrick T.
-
1999
Persistent link: https://www.econbiz.de/10001427402
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8
Overcoming the inherent dependency of DEA efficiency scores : a bootstrap approach
Xue, Mei
;
Harker, Patrick T.
-
1999
Persistent link: https://www.econbiz.de/10001427794
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