The case illustrates the role of performance measurement and analytics in translating TD-Canada Trust's service model of comfortable banking into operational terms. In 2000, in a banking market where consumers and regulators were typically hostile to mergers and acquisitions, Canada's fifth...

SUBJECT AREAS: Banking, Commercial banking, Customer acquisition, Risk management.The quot;Central Bankquot; series analyzes the use of information and product design for managing the counterparty risk of newly acquired customers. Central Bank, a mid-sized regional U.S. bank, was attempting to...