Purpose – This paper forms the second of two articles examining how the unusual organizational culture contributes to business success at business‐transformation and people‐development company Impact. Design/methodology/approach – The paper focuses on the company's internal...

Purpose – Reveals how Spanish engineering company IDOM promotes people‐focused knowledge management, socialization and collective learning. Design/methodology/approach – Draws on interviews carried out by the authors. Findings – Highlights the importance of articulating a...

Purpose – The purpose of this paper is to explain how opening up decision making to those who can add value helps to transform organizational performance. Design/methodology/approach – Reveals how this was achieved at a top‐four UK bank. Draws on some of the ideas presented in the author's...

Purpose – Follows the planning and development of MapaWiki, an knowledge‐management system for Mapa, a research company specializing in benchmarking. Design/methodology/approach – Reveals that MapaWiki has allowed both the storage of key knowledge and the interactions between employees to...

Purpose – Describes the benefits that UK public‐relations and marketing‐communications company Chazbrooks Communications has gained from its commitment to work‐life balance. Design – Details the comments of managing director Mandy Brooks, a vocal proponent of flexible working for many...

Purpose – Looks at some of the common causes for resisting change. Design/methodology/research – A clear and compelling vision has to be painted so that employees are encouraged to move towards it; and for those who are differently motivated, also build a burning platform to compel them...