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~isPartOf:"International journal of services and operations management"
~subject:"Innovation"
~subject:"Service quality"
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Innovation
Service quality
Beziehungsmarketing
40
Relationship marketing
40
Dienstleistungsqualität
23
Consumer behaviour
19
Konsumentenverhalten
19
Customer satisfaction
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International journal of services and operations management
Journal of retailing and consumer services
222
Journal of business research : JBR
159
International journal of hospitality management
121
The journal of services marketing
109
The service industries journal
86
SpringerLink / Bücher
74
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
61
Journal of hospitality marketing & management
56
Services marketing quarterly
54
Journal of service research : JSR
50
International journal of contemporary hospitality management
48
Service business
48
Industrial marketing management : the international journal for industrial and high-tech firms
47
Journal of travel and tourism marketing
44
Journal of service management
43
Cogent business & management
35
Tourism management : research, policies, practice
34
Journal of service research
33
The TQM journal : the international review of organizational improvement
33
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
32
Journal of strategic marketing
31
Journal of the Academy of Marketing Science
31
The journal of business & industrial marketing
30
International journal of quality and service sciences
29
Journal of retailing
28
Asia Pacific journal of marketing and logistics
26
The international journal of bank marketing : IJBM
26
Psychology & marketing
24
Managing service quality : MSQ ; an international journal
23
Marketing intelligence & planning
23
Total quality management & business excellence
23
International journal of productivity and quality management : IJPQM
21
International journal of services, economics and management
21
Journal of air transport management
21
Journal of marketing
21
The international review of retail, distribution and consumer research
21
Gabler Edition Wissenschaft
20
International journal of electronic customer relationship management : IJECRM
20
International journal of retail & distribution management
20
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ECONIS (ZBW)
26
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1
An empirical study on apparel retail service quality and its impact on customer loyalty in specialty store
Prakash, N.
;
Somasundaram, R.
;
Krishnamoorthy, V.
- In:
International journal of services and operations management
30
(
2018
)
4
,
pp. 505-519
Persistent link: https://www.econbiz.de/10011927285
Saved in:
2
Exploring consumer power triggers in retail and service settings
Apiradee Wongkitrungrueng
- In:
International journal of services and operations management
34
(
2019
)
4
,
pp. 421-446
Persistent link: https://www.econbiz.de/10012162856
Saved in:
3
Enhancing retail services : an empirical investigation
Dotson, Michael J.
;
Dave, Dinesh S.
- In:
International journal of services and operations management
5
(
2009
)
1
,
pp. 1-13
Persistent link: https://www.econbiz.de/10003811171
Saved in:
4
Can organisations disrupt and expand from their core to sustain their operations?
Sridhar, Kaushik
- In:
International journal of services and operations management
8
(
2011
)
4
,
pp. 433-448
Persistent link: https://www.econbiz.de/10009153478
Saved in:
5
Examining the service value chain of hypermarket retail brand value in Malaysia
Hasliza Hassan
;
Muhammad Sabbir Rahman
;
Abu Bakar Sade
- In:
International journal of services and operations management
34
(
2019
)
3
,
pp. 405-420
Persistent link: https://www.econbiz.de/10012159145
Saved in:
6
The relation between perceived service innovation, service value, emotional intelligence, customer commitment and loyalty in b2b
Boxer, Israel
;
Rekettye, Gabor
- In:
International journal of services and operations management
8
(
2011
)
2
,
pp. 222-256
Persistent link: https://www.econbiz.de/10008907214
Saved in:
7
Service quality programme developments and lean management aspects : a multi-case study
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10008647387
Saved in:
8
The strategic concerns of quality assurance : case study of large reputable firms in the service sector
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 275-299
Persistent link: https://www.econbiz.de/10008798971
Saved in:
9
An integrated model of perceived service quality and customer loyalty : an empirical examination of the mediation effects of customer satisfaction and customer trust
Dahiyat, Samer E.
;
Akroush, Mamoun N.
;
Abu-Lail, Bayan N.
- In:
International journal of services and operations management
9
(
2011
)
4
,
pp. 453-490
Persistent link: https://www.econbiz.de/10009306309
Saved in:
10
The effects of perceived justice and experience on service recovery satisfaction and post-purchase behaviours in the airline industry
Pai, Fan-Yun
- In:
International journal of services and operations management
21
(
2015
)
2
,
pp. 175-186
Persistent link: https://www.econbiz.de/10011380064
Saved in:
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