Narrow search
Showing 1 - 4 of 4
Cover Image
E-tailers versus retailers: Which factors determine consumer preferences
Keen, Cherie; Wetzels, Martin; de Ruyter, Ko; Feinberg, … - In: Journal of Business Research 57 (2004) 7, pp. 685-695
Persistent link: https://www.econbiz.de/10005477678
Cover Image
The Marketing-Finance Interface: A Relational Exchange Perspective
de Ruyter, Ko; Wetzels, Martin - In: Journal of Business Research 50 (2000) 2, pp. 209-215
Persistent link: https://www.econbiz.de/10005466055
Cover Image
An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction
van Dolen, Willemijn; de Ruyter, Ko; Lemmink, Jos - In: Journal of Business Research 57 (2004) 4, pp. 437-444
Persistent link: https://www.econbiz.de/10005473443
Cover Image
Cooperating for service excellence in multichannel service systems: An empirical assessment
Wiertz, Caroline; de Ruyter, Ko; Keen, Cherie; … - In: Journal of Business Research 57 (2004) 4, pp. 424-436
Persistent link: https://www.econbiz.de/10005473451