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~isPartOf:"Journal of service management"
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Dienstleistungssektor
2
Human Resource Management
2
Personalmanagement
2
Service industry
2
Arbeitsverhalten
1
Arbeitszufriedenheit
1
Bibliographic coupling analysis
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Customer mistreatment
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Customer service
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Dienstleistungsmanagement
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Dienstleistungsqualität
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Dyadic service encounters
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Emotion
1
Emotional labour
1
Employee engagement
1
Employee vulnerability
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Employees
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Frontline employees (FLEs)
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Human resource management
1
Interdisciplinary research
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Interdisziplinäre Forschung
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Job satisfaction
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Kundenservice
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Leistungsmotivation
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Meta-Analyse
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Meta-analysis
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Moments of truth
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Salespeople
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Service climate
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Service management
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Service quality
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Service teamwork
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Van Jaarsveld, Danielle
4
Groth, Markus
3
Subramony, Mahesh
3
Nguyen, Helena
2
Solnet, David
2
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1
Darani, Tiffany
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Ehrhart, Karen Holcombe
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Fisk, Raymond P.
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Holtom, Brooks C.
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Kim, Su Kyung
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Lagios, Constantin
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Marrone, Mauricio
1
Mehdipour, Arman Michael
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Restubog, Simon Lloyd D.
1
Walker, David
1
Walker, David D.
1
Wirtz, Jochen
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Journal of service management
The international journal of human resource management
8
ILR review : the journal of work and policy
4
BJIR : an international journal of employment relations
3
British Journal of Industrial Relations
3
ILR Review
3
ILR review : a publication of the New York State School of Industrial and Labor Relations, a statutory college of the State University, Cornell University, Ithaca
3
Industrial relations : a journal of economy & society
3
Journal of management : JOM
3
Working paper series / Center for Advanced Human Resource Studies
3
Advances in industrial and labor relations
2
Economics of education review
2
European journal of industrial relations
2
Human relations
2
Human resource management journal
2
Institute for Research on Labor and Employment, Working Paper Series
2
Journal of labor research
2
Journal of management studies : JMS
2
Personnel psychology : a journal of applied research
2
Strategic management journal
2
Academy of Management journal : AMJ
1
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
1
Advances in industrial and labor relations.
1
Asia Pacific Journal of Management
1
Asia Pacific business review
1
Asia Pacific journal of management : APJM ; a publication of the Faculty of Business Administration, National University of Singapore
1
British journal of industrial relations : BJIR ; an international journal of employment relations
1
Discussion paper series / IZA
1
Economics of Education Review
1
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
1
Harvard-Business-Manager : das Wissen der Besten
1
Human Resource Management
1
Human Resource Management Journal
1
Human resource management journal : HRMJ ; the definitive journal linking human resource management policy and practice
1
IZA Discussion Paper
1
IZA Discussion Papers
1
Industrial Relations: A Journal of Economy and Society
1
Industrial and Labor Relations Review
1
International Journal of Operations & Production Management
1
International journal of operations & production management
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ECONIS (ZBW)
4
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1
Accelerating employee-related scholarship in service management : research streams, propositions, and commentaries
Subramony, Mahesh
;
Ehrhart, Karen Holcombe
;
Groth, Markus
; …
- In:
Journal of service management
28
(
2017
)
5
,
pp. 837-865
Persistent link: https://www.econbiz.de/10011801801
Saved in:
2
Special issue: research on service frontline employees : state of the science
Subramony, Mahesh
(
ed.
);
Van Jaarsveld, Danielle
(
ed.
); …
-
2023
Persistent link: https://www.econbiz.de/10014456468
Saved in:
3
Frontline service employee research : integration of systematic literature reviews and recommendations for future scholarship
Subramony, Mahesh
;
Van Jaarsveld, Danielle
;
Nguyen, Helena
- In:
Journal of service management
34
(
2023
)
5
,
pp. 829-842
Persistent link: https://www.econbiz.de/10014456473
Saved in:
4
It takes two to tango : a multidisciplinary bibliometric review across six decades of dyadic service encounter research
Walker, David D.
;
Kim, Su Kyung
;
Van Jaarsveld, Danielle
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 970-994
Persistent link: https://www.econbiz.de/10014456521
Saved in:
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