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Consumer behaviour
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Beziehungsmarketing
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Journal of service management
Journal of Service Management
24
International journal of hospitality management
13
Managing service quality : MSQ ; an international journal
11
The service industries journal
9
International Journal of Contemporary Hospitality Management
8
Journal of business research : JBR
8
Discussion paper series / LSE Financial Markets Group
7
IMF working paper
7
IMF working papers
7
China economic review : an international journal
6
Economic modelling
6
International journal of contemporary hospitality management
6
Annals of economics and finance
5
China Economic Review
5
Economics letters
5
Journal of international economics
5
Journal of the American Statistical Association : JASA
5
CESifo working papers
4
Insurance / Mathematics & economics
4
International journal of production research
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
NBER Working Paper
4
Review of development economics
4
Transportation research / E : an international journal
4
Working paper / National Bureau of Economic Research, Inc.
4
Annals of actuarial science : publ. by the Institute of Actuaries and the Faculty of Actuaries
3
Benchmarking : an international journal ; BIJ
3
CESifo working papers : the international platform of Ludwig-Maximilians University's Center for Economic Studies and the Ifo Institute
3
Discussion paper / Centre for Economic Policy Research
3
Discussion paper / Indiana Center für Global Business, The School of Business, Indiana University
3
Emerging markets, finance & trade : a journal of the Society for the Study of Emerging Markets
3
Energy conversion and management : ECM
3
Finance research letters
3
International journal of production economics
3
International review of economics & finance : IREF
3
International review of financial analysis
3
Journal of Services Marketing
3
Journal of banking & finance
3
Journal of development economics
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ECONIS (ZBW)
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1
AI concierge in the customer journey : what is it and how can it add value to the customer?
Liu, Qing
;
Vakeel, Khadija Ali
;
Smith, Nicholas A.
; …
- In:
Journal of service management
35
(
2024
)
6
,
pp. 136-158
Persistent link: https://www.econbiz.de/10015208862
Saved in:
2
Building organizational resilience with digital transformation
He, Zeya
;
Huang, Huiling
;
Choi, Hyeyoon
;
Bilgihan, Anil
- In:
Journal of service management
34
(
2023
)
1
,
pp. 147-171
Persistent link: https://www.econbiz.de/10013537620
Saved in:
3
Guest editorial: Connections, communities, and collaboration : service sustainability in the digital age
Aksoy, Lerzan
;
Riel, Allard C. R. van
;
Kandampully, Jay
- In:
Journal of service management
24
(
2013
)
3
,
pp. 220-222
Persistent link: https://www.econbiz.de/10009765066
Saved in:
4
"Tailoring" customization services : effects of customization mode and consumer regulatory focus
Wang, Yonggui
;
Kandampully, Jay
;
Jia, He Michael
- In:
Journal of service management
24
(
2013
)
1
,
pp. 82-104
Persistent link: https://www.econbiz.de/10009728577
Saved in:
5
Learning for socially driven service innovation in emerging economies
Reynoso, Javier
;
Kandampully, Jay
;
Fan, Xiucheng
; …
- In:
Journal of service management
26
(
2015
)
1
,
pp. 156-176
Persistent link: https://www.econbiz.de/10010504603
Saved in:
6
Online customer engagement : creating social environments through brand community constellations
Hammedi, Wafa
;
Kandampully, Jay
;
Zhang, Ting Ting Christina
- In:
Journal of service management
26
(
2015
)
5
,
pp. 777-806
Persistent link: https://www.econbiz.de/10011503583
Saved in:
7
Why are Generation Y consumers the most likely to complain and repurchase?
Soares, Raquel Reis
;
Zhang, Ting Ting
;
Proença, João F.
; …
- In:
Journal of service management
28
(
2017
)
3
,
pp. 520-540
Persistent link: https://www.econbiz.de/10011758761
Saved in:
8
Showcasing the diversity of service research : theories, methods, and success of service articles
Benoit, Sabine
;
Scherschel, Katrin
;
Ates, Zelal
; …
- In:
Journal of service management
28
(
2017
)
5
,
pp. 810-836
Persistent link: https://www.econbiz.de/10011801789
Saved in:
9
Linking servicescape and experiencescape : creating a collective focus for the service industry
Kandampully, Jay
;
Bilgihan, Anil
;
Amer, Sally Mohamed
- In:
Journal of service management
34
(
2023
)
2
,
pp. 316-340
Persistent link: https://www.econbiz.de/10014337954
Saved in:
10
Special issue: multi-stakeholder engagement and responsible business
Kabadayi, Sertan
(
ed.
);
Loureiro, Yuliya Komarova
(
ed.
); …
-
2024
Persistent link: https://www.econbiz.de/10015078034
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