This article describes how a Web‐enabled‐performance‐measurement system was designed, implemented and used to improve the business performance of a company processing aluminum foil in central Scotland. The benefits of the system are analyzed in the context of the business‐process‐based...

It is generally agreed that businesses perform better if they are managed through formalised, balanced and integrated performance measures. Reports on some case studies which were part of a study to explore the dynamics and relationships between performance measurement, organizational culture...

Purpose: Performance measurement and management (PMM) literature is highly abundant with numerous PMM frameworks encapsulating various aspects of enterprise performance that are largely driven by enterprise viewpoint. Considering dynamic nature of Indian telecom industry where customers hold...

Purpose: The purpose of this paper is to stimulate changes to the way performance data is used to improve performance taking the government’s use of project data as an example. Design/methodology/approach: This paper uses systems theory to review the way the government’s major projects...

Purpose The purpose of this paper is to improve the ability of enterprises to routinely realize peak performance and produce positive social and environmental impact. Design/methodology/approach An acknowledged operational excellence model – the one behind the globally recognized Shingo Prize...

Purpose – This paper aims to address wicked sustainability issues lurking behind sensational headlines: “ Humanity faces significant and unprecedented challenges on grand, global scales ”. Such headlines refer to the span of such challenges as well as their complex roots and consequences....