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Enabling "managed activism" : the adoption of call centres in Australian, British and US trade unions
Lund, John R.; Wright, Christopher - In: New technology, work and employment 24 (2009) 1, pp. 43-59
Persistent link: https://www.econbiz.de/10003822617
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Why do off-shored Indian call centre workers want to leave their jobs?
Deery, Stephen; Nath, Vandana; Walsh, Janet - In: New technology, work and employment 28 (2013) 3, pp. 212-226
Persistent link: https://www.econbiz.de/10010231748
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"We are nurses, we are supposed to care for people" : professional values among nurses in NHS Direct call centres
Mueller, Frank; Valsecchi, Raffaella; Smith, Chris; … - In: New technology, work and employment 23 (2008) 1/2, pp. 2-16
Persistent link: https://www.econbiz.de/10003761585
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Voices from higher up the ladder : exploring the team leader role in call centres
McDonnell, Anthony; Connell, Julia; Hannif, Zeenobiyah; … - In: New technology, work and employment 28 (2013) 2, pp. 145-159
Persistent link: https://www.econbiz.de/10010210501