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Routing and staffing in customer service chat systems with impatient customers
Tezcan, Tolga; Zhang, Jiheng - In: Operations research 62 (2014) 4, pp. 943-956
Persistent link: https://www.econbiz.de/10010403097
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Management of a shared-spectrum network in wireless communications
Wu, Shining; Zhang, Jiheng; Zhang, Rachel Q. - In: Operations research 66 (2018) 4, pp. 1119-1135
Persistent link: https://www.econbiz.de/10011916693
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Refined models for efficiency-driven queues with applications to delay announcements and staffing
Huang, Junfei; Mandelbaum, Avishai; Zhang, Hanqin; … - In: Operations research 65 (2017) 5, pp. 1380-1397
Persistent link: https://www.econbiz.de/10011757559
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Dynamic scheduling of multiclass many-server queues with abandonment : the generalized cμ/h rule
Long, Zhenghua; Shimkin, Nahum; Zhang, Hailun; Zhang, Jiheng - In: Operations research 68 (2020) 4, pp. 1218-1230
Persistent link: https://www.econbiz.de/10012288431
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The generalized c/μ rule for queues with heterogeneous server pools
Long, Zhenghua; Zhang, Hailun; Zhang, Jiheng; Zhang, … - In: Operations research 72 (2024) 6, pp. 2488-2506
Persistent link: https://www.econbiz.de/10015371481
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Technical note: asymptotically optimal control of omnichannel service systems with pick-up guarantees
Gao, Xuefeng; Huang, Junfei; Zhang, Jiheng - In: Operations research 72 (2024) 4, pp. 1739-1748
Persistent link: https://www.econbiz.de/10015045708