This is the first book that summarizes the 20-year history of service innovation research and combines it with the future need to adopt a systems view in the field of service research. The book emphasizes that the most urgent issues of today’s economies - the development of welfare and...

Chapter 1: Transformations of Services -- Chapter 2: Human-centric service co-innovation in public services from a practice-based perspective: a case of elderly care -- Chapter 3: Systems perspectives on the interaction between human and technological resources -- Chapter 4: HUMAN-CENTERED...