Home delivery services require the attendance of the customer during delivery. Hence, retailers and customers mutually agree on a delivery time window in the booking process. However, when a customer requests a time window, it is not clear how much accepting the ongoing request significantly...

Attended home deliveries are one of the most challenging logistics services with different customer expectations and challenges in urban and rural areas. For different demand densities, retailers must strike a balance between providing excellent customer service and optimizing routing...

In this paper, we explain how Internet retailers can learn from proven revenue management concepts and use them to reduce costs and enhance service. We focus on attended deliveries as these provide the greatest opportunities and challenges. The key driver is service differentiation. Revenue...