Given the increasingly competitive environment characterizing many industries, customer service, specifically, post-sales technical support, has evolved as a key source of differentiation and profits. Against this backdrop, firms are looking to cross-sell products during customer service...

It is now well-accepted among policy makers that the provision of water, sanitation and hygiene is a basic human right. Yet, millions of people lack access to basic toilet facilities, which anecdotal evidence suggests may increase violence against women. We examine the relationship between the...

During the past decade, a number of interactive technologies, including the Internet, have fundamentally transformed how retailers compete in the marketplace. In a similar vein, emerging interactive technologies can be expected to significantly alter the retailing landscape through their impact...

Choosing assets for their portfolios is a complex decision, and investors, endowed with limited information processing capacity are influenced by various psychological factors. One such factor is investors' processing fluency with the firm's stock. In this paper, we introduce the idea of...