This paper reports on the results of extracting useful information from text notes captured within a Customer Relationship Management (CRM) system to segment and thus target groups of customers likely to respond to cross-selling campaigns. These notes often contain text that is indicative of...

The objective of this research is to identify the factors that are the drivers of innovation and to propose a means of measuring firm-specific innovation within a nation. Innovation leads to competitive advantages, as well as maximizing profits for a firm, so it is imperative that the firms have...

As healthcare costs rise, hospitals are seeking ways to improve operations. This paper examines the usefulness of free-form notes to solve a classification problem commonly associated with customer churn. The authors show that classifiers which incorporate free-form notes, using natural language...

With the increase in the demand of online education, especially for working people, there is a need for institutions that offer online education to identify, target, and market their services to people who are in need of furthering their education or who would be interested in using online...

This paper reports on the results of extracting useful information from text notes captured within a Customer Relationship Management (CRM) system to segment and thus target groups of customers likely to respond to cross-selling campaigns. These notes often contain text that is indicative of...

As it becomes easy and inexpensive to store huge amount of data, concerns about privacy are increasing as well. Although service providers have privacy policies, research shows that users rarely read privacy policies. As a result, there has been little work done on how consumers respond to...