Over the last few years data envelopment analysis (DEA) has been gaining increasing popularity as a performance assessment methodology. DEA has been successfully applied to bank branch performance evaluation. However, most DEA models which have been developed for bank branch performance...

Using a field experiment and an efficiency study that employs a Data Envelopment Analysis (DEA) modeling framework, we find that stakeholder engagement via instrumental communication improves the efficiency of delivering medical care in the oncology clinic of a major hospital. Importantly, we...