Measuring organizations’ readiness for collaboration and accordingly knowledge managementhas been a topic for years. With the emergence of Web 2.0 and its new possibilities for moreeffective collaboration, it has become increasingly relevant to determine the maturity of anorganization in...

The number of companies operating globally is constantly increasing. In order for these companies tooperate globally, they require a global view of processes and their implementation in globalenterprise resource planning (ERP) systems. These ERP systems allow to integrate an...

Introducing electronic collaboration (e-collabora-tion) is not a matter of introducing new software, but it is a matter of introducing new, and if applied correctly, more efficient working processes and methods (i.e., e-collaboration capability). As a first step before intro-ducing a...

Stable component models are an essential prerequisite for developingcustomer-individual business applications. Thereby the information for theidentification and specification of their components is gained from domainmodels. Reference models constitute a potential source for building...

The transparency created by enterprise models is avaluable support for organizational engineering andespecially enterprise transformation. However, current approaches are hardly suitable to also create transparency of the enterprise transformation process itself. The paper at hand contributes a...

IT service providers are increasingly required to orientate their service portfolio towards the IT support of their consumer’s business processes. This enables diversification as well as transparency in costs andservices vis-à-vis the customer to be achieved. Such services however, appear too...

One of the challenges in manufacturing companies nowadays is to enableappropriate IT support of production planning and execution. Integrated solutionsneed to cover company‐wide and even cross‐company business processes (fromorder receipt to product distribution) and at the same time live up...

Today’s analytical information systems demand innovative architecture concepts in order toaddress requirements like flexibility and faster time-to-market. Service-oriented architectures(SOA) as a current trend might meet these challenges. So-called BISOA describes theapproach of deploying SOA...

Although managerial issues of data warehousingand business intelligence received considerable attentionin recent years, the strategy process has notoften been investigated. This is particularly true forthe recently proposed, more holistic concept of informationlogistics. This paper discusses the...

Rising external competition and cost-pressures compel internal service providers to re-define their customerserviceapproach. Providing value propositions to the intra-firm end-users instead of provisioning technicalresources becomes a necessity to facilitate transparency in costs and customer...