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Antecedents, consequences and moderators of ambidextrous behaviours among frontline employees

Kao, Ya-Ling; Chen, Ching-Fu - In: Management Decision 54 (2016) 8, pp. 1846-1860

Purpose The demand for efficient and flexible workers is growing in the service industry, with the promise of enhanced revenue generation and customer retention. The purpose of this paper is to investigate the antecedents (i.e. intrinsic motivation (IM)) and consequences (i.e. service...

Persistent link: https://www.econbiz.de/10014935535

The antecedents and consequences of job stress of flight attendants : evidence from Taiwan

Chen, Ching-fu; Kao, Ya-ling - In: Journal of air transport management 17 (2011) 4, pp. 253-255

Persistent link: https://www.econbiz.de/10009408982

Investigating the antecedents and consequences of burnout and isolation among flight attendants

Chen, Ching-fu; Kao, Ya-ling - In: Tourism management : research, policies, practice 33 (2012) 4, pp. 868-874

Persistent link: https://www.econbiz.de/10009510719

Moderating effects of work engagement and job tenure on burnout : performance among flight attendants

Chen, Ching-fu; Kao, Ya-ling - In: Journal of air transport management 25 (2012), pp. 61-63

Persistent link: https://www.econbiz.de/10009663959

Investigating the moderating effects of service climate on personality, motivation, social support, and performance among flight attendants

Chen, Ching-fu; Kao, Ya-ling - In: Tourism management : research, policies, practice 44 (2014), pp. 58-66

Persistent link: https://www.econbiz.de/10010384256

Relationships between process quality, outcome quality, satisfaction, and behavioural intentions for online travel agencies : evidence from Taiwan

Chen, Ching-fu; Kao, Ya-ling - In: The service industries journal 30 (2010) 11/12, pp. 2081-2092

Persistent link: https://www.econbiz.de/10008759953

Antecedents, consequences and moderators of ambidextrous behaviours among frontline employees

Kao, Ya-Ling; Chen, Ching-fu - In: Management decision : MD 54 (2016) 8, pp. 1848-1860

Persistent link: https://www.econbiz.de/10011593323

Predicting customer lifetime value for hypermarket private label products

Lin, Hsin-Hui; Li, Hsien-Ta; Wang, Yi-Shun; Tseng, Timmy H. - In: Journal of business economics and management 18 (2017) 4, pp. 619-635

Persistent link: https://www.econbiz.de/10011780748

Key factors influencing mass willingness to use CESPs under green concept : ECOCO smart recyclers as a case study

Tsai, Pei-Hsuan; Kao, Ya-Ling; Tang, Jia-Wei - In: Technological forecasting & social change : an … 195 (2023), pp. 1-20

Persistent link: https://www.econbiz.de/10014478832

Impacts of emotional regulation, adaptive selling and customer-oriented behavior on sales performance : the moderating role of job resourcefulness

Kuo, Szu-Yu; Kao, Ya-Ling; Tang, Jia-Wei; Tsai, Pei-Hsuan - In: Asia Pacific journal of marketing and logistics 35 (2023) 5, pp. 1075-1092

Persistent link: https://www.econbiz.de/10014285965