Purpose – The overall purpose of this study was to develop an understanding of the mediating effect of organizational reputation on service recommendation and customer loyalty. Design/methodology/approach – Four models were developed that were variations of the American Customer Satisfaction...

Purpose – The purpose of this study is to propose and test a model designed to investigate the impact of job characteristics, employee satisfaction, and information sharing on two key indicators of quality service delivery, such as worker perceptions of their efficiency and customer focus....

Purpose – This paper seeks to present a theory clarifying the negative relationship between organizational unit size and knowledge flows referred to as Gita's Rule. Design/methodology/approach – This paper draws from the literature and develops a grounded theory. Various applications and...

Purpose – This paper seeks to present a scientometric analysis of the Proceedings of the McMaster World Congress on the Management of Intellectual Capital and Innovation for the 1996‐2008 period in order to better understand the evolution and identity of the discipline....

Purpose – Causal models have been used in recent intellectual capital research studies to better understand the various outcomes of antecedent configurations of intangible asset components. These studies have been conducted in various industry sectors including insurance, healthcare, banks,...

Purpose – The purpose of this paper is to: investigate the current state of intellectual capital (IC) as an academic discipline, and explore the impact of IC on the state of practice. Design/methodology/approach – The most influential articles published in the Journal of Intellectual Capital...

Purpose – The purpose of this paper is to suggest and empirically test a model that explains employee capabilities from the knowledge‐based perspective. In this model, human capital management practices are employed as a moderator variable. Design/methodology/approach – A valid research...

Purpose – The purpose of this paper is to develop a global ranking of knowledge management and intellectual capital academic journals. Design/methodology/approach – An online questionnaire was completed by 233 active knowledge management and intellectual capital researchers from 41...

Purpose – The purpose of this paper is to develop a ranking of knowledge management and intellectual capital academic journals. Design/methodology/approach – A revealed preference, also referred to as citation impact, method was utilized. Citation data were obtained from Google Scholar by...

Purpose – The purpose of this study is to conduct a scientometric analysis of the body of literature contained in 11 major knowledge management and intellectual capital (KM/IC) peer‐reviewed journals. Design/methodology/approach – A total of 2,175 articles published in 11 major KM/IC...