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Service Quality and Management
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Service quality
21
Consumer behaviour
14
Relationship marketing
14
Beziehungsmarketing
13
Customer satisfaction
12
Dienstleistungsqualität
12
Dienstleistung
11
Konsumentenverhalten
11
Qualitätsmanagement
11
Services
11
Theorie
11
Theory
11
Dienstleistungssektor
7
Kundenzufriedenheit
7
Quality management
7
Customer service
5
Services marketing
5
Beschwerdemanagement
4
Brand management
4
Complaint management
4
Dienstleistungsmanagement
4
Kundenmanagement
4
Markenführung
4
Marketing
4
Research
4
Service industry
4
Service management
4
Servicepolitik
4
Value
4
Branding
3
Dienstleistungsmarketing
3
Disziplin <Wissenschaft>
3
Forschung
3
Kundenservice
3
Product quality
3
Reklamation
3
Welt
3
World
3
After‐sales service
2
Alliances
2
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Undetermined
36
Free
5
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Article
51
Book / Working Paper
38
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Article in journal
15
Aufsatz in Zeitschrift
15
research-article
14
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9
Graue Literatur
9
Non-commercial literature
9
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9
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7
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7
conceptual-paper
6
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5
Collection of articles of several authors
5
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5
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5
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2
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1
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1
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1
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Language
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English
German
154
Undetermined
80
Author
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Lemmink, Jos
38
Stauss, Bernd
38
Kunst, Paul
10
Lemmink, Jos G.A.M.
9
Wetzels, Martin
8
Seidel, Wolfgang
6
Heinonen, Kristina
5
Ouwersloot, Hans
5
Streukens, Sandra
4
Bloemer, Johanna M.
3
Boegershausen, Johannes
3
Gaul, Wolfgang
3
Grewal, Dhruv
3
Henkel, Alexander P.
3
Kasper, Hans D. P.
3
Koelemeijer, Kitty
3
Riel, Allard C. R. van
3
Semeijn, Janjaap
3
de Ruyter, Ko
3
Aquino, Karl
2
Behara, Ravi S.
2
Gouthier, Matthias
2
Gremler, Dwayne D.
2
Hoegg, JoAndrea
2
Jaiswal, Anand Kumar
2
Kunz, Werner H.
2
Kuppelwieser, Volker
2
Liljander, Veronica
2
Mang, Paul
2
Odekerken‐Schröder, Gaby
2
Pluymaekers, Mark
2
Riel, Allard C.R. van
2
Wetzels, Ruud
2
Andersson, Per
1
Balderjahn, Ingo
1
Bardes, Mary
1
Belei, Nina
1
Bleijerveld, Jeroen F. J.
1
Bleijerveld, Jeroen F.J.
1
Dawar, Niraj
1
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Maastricht : METEOR, Maastricht Research School of Economics of Technology and Organization
3
QUIS <11, 2009, Wolfsburg>
2
Workshop für Dienstleistungsmarketing <13, 2008, Ingolstadt>
1
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Journal of Service Management
9
European Journal of Marketing
5
Journal of Services Marketing
5
Diskussionsbeiträge der Wirtschaftswissenschaftlichen Fakultät Ingolstadt / Katholische Universität Eichstätt
4
Journal of service management
3
Quality management in services
3
Research Memoranda / Maastricht : METEOR, Maastricht Research School of Economics of Technology and Organization
3
Research memorandum / METEOR
3
Proceedings of the ... annual conference of the European Marketing Academy
2
Service business : an international journal
2
SpringerLink / Bücher
2
The journal of services marketing
2
Working paper / European Institute for Advanced Studies in Management
2
Advances in services innovations
1
Advances in services marketing
1
Best practices in international marketing
1
Diskussionsbeiträge der Wirtschaftswissenschaftlichen Fakultät Ingolstadt
1
Diskussionspapier / Institut für Entscheidungstheorie und Unternehmensforschung, Universität Karlsruhe
1
EMAC Conference
1
Focus Dienstleistungsmarketing
1
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
1
Gabler-Edition Wissenschaft / Focus Dienstleistungsmarketing
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Internal marketing : directions for management
1
International Journal of Operations & Production Management
1
International Journal of Quality & Reliability Management
1
International Journal of Retail & Distribution Management
1
Journal of Business & Industrial Marketing
1
Journal of Consumer Psychology
1
Journal of Indian Business Research
1
Journal of advertising
1
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
1
Journal of economic psychology : research in economic psychology and behavioral economics
1
Journal of marketing
1
Journal of marketing research : JMR
1
Journal of service research : JSR
1
Management for Professionals
1
Management for professionals
1
Marketing Intelligence & Planning
1
Marketing intelligence & planning
1
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Source
All
ECONIS (ZBW)
49
Other ZBW resources
27
USB Cologne (EcoSocSci)
9
RePEc
3
OLC EcoSci
1
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1
Service quality and management
Kunst, Paul
(
ed.
);
Lemmink, Jos
(
ed.
);
Stauss, Bernd
(
ed.
)
-
1999
Persistent link: https://www.econbiz.de/10014005928
Saved in:
2
Marketing: its dynamics and challenges : proceedings
Bloemer, Johanna M.
(
contributor
);
Lemmink, Jos
(
contributor
)
-
1994
Persistent link: https://www.econbiz.de/10000923278
Saved in:
3
(1994). - XXIII, 748 S. : graph. Darst.
Bloemer, Johanna M.
(
ed.
);
Lemmink, Jos
(
ed.
); …
-
1994
Persistent link: https://www.econbiz.de/10000923279
Saved in:
4
(1994). - S. 749 - 1486 : graph. Darst.
Bloemer, Johanna M.
(
ed.
);
Lemmink, Jos
(
ed.
); …
-
1994
Persistent link: https://www.econbiz.de/10000923280
Saved in:
5
Consumers' trade-off between relationship, service package, and price : an empirical study in the car industry
Odekerken-Schröder, Gaby
;
Ouwersloot, Hans
;
Lemmink, Jos
; …
-
2002
Persistent link: https://www.econbiz.de/10001780781
Saved in:
6
Boost customer loyalty with online support : the case of mobile telecomms providers
Riel, Allard C. R. van
;
Liljander, Veronica
;
Lemmink, Jos
; …
-
2003
Persistent link: https://www.econbiz.de/10001780962
Saved in:
7
Antecedents of effective decision making : a cognitive approach
Riel, Allard C. R. van
;
Ouwersloot, Hans
;
Lemmink, Jos
-
2003
Persistent link: https://www.econbiz.de/10001781011
Saved in:
8
Distribution channel structure, supplier power, relationship and service power quality : the case of an international distributor
Koelemeijer, Kitty
;
Lemmink, Jos
;
Wetzels, Martin
-
1993
Persistent link: https://www.econbiz.de/10000852017
Saved in:
9
The role of corporate image and company employment image in explaining application intentions
Lemmink, Jos
;
Schuijf, Annelien
;
Streukens, Sandra
- In:
Journal of economic psychology : research in economic …
24
(
2003
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10001731345
Saved in:
10
Service experience lies in the eye of the beholder : contextualizing extant literature toward integrating eye-tracking in service research
Wetzels, Ruud
;
Wetzels, Martin
;
Lemmink, Jos
;
Grewal, Dhruv
- In:
The journal of services marketing
38
(
2024
)
9
,
pp. 1117-1131
Persistent link: https://www.econbiz.de/10015207214
Saved in:
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