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Salesperson response to loss of a major account: A qualitative analysis

Goodwin, Cathy; Mayo, Michael; Paul Hill, Ronald - In: Journal of Business Research 40 (1997) 2, pp. 167-180

Persistent link: https://www.econbiz.de/10005465555

Role perceptions of services: A cross-cultural comparison with behavioral implications

Goodwin, Cathy; Verhage, Bronislaw J. - In: Journal of Economic Psychology 10 (1989) 4, pp. 543-558

Persistent link: https://www.econbiz.de/10005383507

Consumer responses to service failures: Influence of procedural and interactional fairness perceptions

Goodwin, Cathy; Ross, Ivan - In: Journal of Business Research 25 (1992) 2, pp. 149-163

Persistent link: https://www.econbiz.de/10005473712

Skating on Thin Ice: A Metaphorical Approach to Teaching Services Marketing

Fisk, Raymond P.; Grove, Stephen J.; Goodwin, Cathy - In: Journal of marketing education : JME (1994), pp. 101-113

Persistent link: https://www.econbiz.de/10006339973

Moving the drama into the factory: The contribution of metaphors to services research

Goodwin, Cathy - In: European journal of marketing : EJM 30 (1996) 9, pp. 13-36

Persistent link: https://www.econbiz.de/10006102604

'Collaring the Cheshire Cat': Studying Customers' Services Experience through Metaphor

Goodwin, Cathy; Grove, Stephen J.; Fisk, Raymond P. - In: The service industries journal 16 (1996) 4, pp. 421-442

Persistent link: https://www.econbiz.de/10007323069

Marketing and consumer research in the public interest

Hill, Ronald Paul (contributor) - 1996

Persistent link: https://www.econbiz.de/10004305470

Consumer behavior, extended-self, and sacred consumption: An alternative perspective from our animal companions

Hill, Ronald Paul; Gaines, Jeannie; Wilson, R. Mark - In: Journal of Business Research 61 (2008) 5, pp. 553-562

This article explores the intimate relationships between pet owners and their animal companions from the extended-self and sacred consumption perspectives using a unique method that Morris Holbrook inspires. The article opens with a brief introduction that includes a summary of the relevant...

Persistent link: https://www.econbiz.de/10005477714

The public policy issue of homelessness: A review and synthesis of existing research

Hill, Ronald Paul - In: Journal of Business Research 30 (1994) 1, pp. 5-12

Persistent link: https://www.econbiz.de/10005466189

The impact of perceived corporate social responsibility on consumer behavior

Becker-Olsen, Karen L.; Cudmore, B. Andrew; Hill, … - In: Journal of Business Research 59 (2006) 1, pp. 46-53

Persistent link: https://www.econbiz.de/10005466275

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