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~person:"Gustafsson, Anders"
~subject:"Innovation"
~subject:"Service quality"
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23
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14
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Gustafsson, Anders
Bruhn, Manfred
21
Gil Saura, Irene
21
Prentice, Catherine
20
Han, Heesup
19
Mattila, Anna S.
17
Hollebeek, Linda D.
13
Klaus, Philipp
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McColl-Kennedy, Janet R.
13
Penzkofer, Horst
13
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13
Balaji, M. S.
12
Gong, Taeshik
12
Pantano, Eleonora
11
Quach, Sara
11
Witell, Lars
11
Edvardsson, Bo
10
Herstatt, Cornelius
10
Prybutok, Victor R.
10
Rammer, Christian
10
Schmalholz, Heinz
10
Qu, Hailin
9
Sreejesh, S.
9
Usman, Osly
9
Bolton, Ruth N.
8
Evanschitzky, Heiner
8
Hyun, Sunghyup Sean
8
Izogo, Ernest Emeka
8
Lazonick, William
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Park, Jungkun
8
Patterson, Paul G.
8
Rather, Raouf Ahmad
8
Roberts-Lombard, Mornay
8
Sharma, Piyush
8
Walsh, Gianfranco
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Auh, Seigyoung
7
Bang, Nguyen
7
Berenguer Contrí, Gloria
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Journal of business research : JBR
4
Journal of retailing
2
The journal of services marketing
2
European journal of marketing : EJM
1
Handbook of service science ; [Vol. 1]
1
Journal of service management
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Journal of the Academy of Marketing Science
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ECONIS (ZBW)
14
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1
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
2
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
3
Customer satisfaction with service recovery
Gustafsson, Anders
- In:
Journal of business research : JBR
62
(
2009
)
11
,
pp. 1220-1222
Persistent link: https://www.econbiz.de/10003897473
Saved in:
4
Service innovation and customer co-development
Edvardsson, Bo
;
Gustafsson, Anders
;
Kristensson, Per
; …
-
2010
Persistent link: https://www.econbiz.de/10003968932
Saved in:
5
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
6
Fresh perspectives on customer experience
McColl-Kennedy, Janet R.
;
Gustafsson, Anders
;
Jaakkola, …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 430-435
Persistent link: https://www.econbiz.de/10011418250
Saved in:
7
Turning customer satisfaction measurements into action
Olsen, Line Lervik
;
Witell, Lars
;
Gustafsson, Anders
- In:
Journal of service management
25
(
2014
)
4
,
pp. 556-571
Persistent link: https://www.econbiz.de/10010405193
Saved in:
8
The effect of customer information during new product development on profits from goods and services
Witell, Lars
;
Gustafsson, Anders
;
Johnson, Michael D.
- In:
European journal of marketing : EJM
48
(
2014
)
9/10
,
pp. 1709-1730
Persistent link: https://www.econbiz.de/10010429767
Saved in:
9
How do corporate social responsibility (CSR) and innovativeness increase financial gains? : a customer perspective analysis
Ghanbarpour, Tohid
;
Gustafsson, Anders
- In:
Journal of business research : JBR
140
(
2022
),
pp. 471-481
Persistent link: https://www.econbiz.de/10013040676
Saved in:
10
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
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