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How to measure service quality in internet banking
Torres-Moraga, Eduardo
;
Vasquez-Parraga, Arturo Z.
; …
- In:
International journal of services and standards
6
(
2010
)
3/4
,
pp. 236-255
Persistent link: https://www.econbiz.de/10008938348
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2
Trust and commitment in the formation of donor loyalty
Barra, Cristobal
;
Pressgrove, Geah
;
Torres, Eduardo
- In:
The service industries journal
38
(
2018
)
5/6
,
pp. 360-377
Persistent link: https://www.econbiz.de/10011848104
Saved in:
3
Does destination brand experience help build trust? : Disentangling the effects on trust and trustworthiness
Torres-Moraga, Eduardo
;
Barra, Cristobal
- In:
Journal of destination marketing & management
27
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014285218
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4
Road travelers' motivations and loyalty : train versus bus services
Zamora, Jorge
;
Vasquez-Parraga, Arturo Z.
;
Rodriguez, Ana
; …
- In:
Journal of travel and tourism marketing
28
(
2011
)
5/6
,
pp. 541-555
Persistent link: https://www.econbiz.de/10009374120
Saved in:
5
Consumer social responses to CSR initiatives versus corporate abilities
Feldman, Percy Marquina
;
Vasquez-Parraga, Arturo Z.
- In:
The journal of consumer marketing
30
(
2013
)
2
,
pp. 100-111
Persistent link: https://www.econbiz.de/10009747208
Saved in:
6
Determinants of student loyalty in higher education : a tested relationship approach in LAtin America
Rojas-Méndez, José I.
;
Vasquez-Parraga, Arturo Z.
; …
- In:
Latin American business review : journal of the …
10
(
2009
)
1
,
pp. 21-39
Persistent link: https://www.econbiz.de/10003870042
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7
The impact of choice on co-produced customer value creation and satisfaction
Flores, Jason
;
Vasquez-Parraga, Arturo Z.
- In:
The journal of consumer marketing
32
(
2015
)
1
,
pp. 15-25
Persistent link: https://www.econbiz.de/10010529999
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8
Discernible impact of augmented reality on retail customer's experience, satisfaction and willingness to buy
Poushneh, Atieh
;
Vasquez-Parraga, Arturo Z.
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 229-234
Persistent link: https://www.econbiz.de/10011629060
Saved in:
9
Can fast-food consumers be loyal customers, if so how? : theory, method and findings
Sahagun, Miguel A.
;
Vasquez-Parraga, Arturo Z.
- In:
Journal of retailing and consumer services
21
(
2014
)
2
,
pp. 168-174
Persistent link: https://www.econbiz.de/10010338544
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10
Salesperson CLV orientation's effect on performance
Valenzuela, Leslier
;
Torres, Eduardo
;
Hidalgo, Pedro
; …
- In:
Journal of business research : JBR
67
(
2014
)
4
,
pp. 550-557
Persistent link: https://www.econbiz.de/10010363474
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